CRM Manager, email marketing, retention in IDS Ukraine

IDSAqua Service< /strong> is part of IDS Ukraine, a leading operator of bottled water supplies in Ukraine. The company has a balanced portfolio of popular mineral waters produced in ecologically clean regions of Ukraine and represented by the trademarks "Morshinska", "Alaska", "Myrhorodska" and "Aqua Life".

Under the "My Water Shop" brand, the company delivers water, equipment and related goods to homes and offices throughout Ukraine. More than 250,000 customers trust the high level of service provided by IDS Aqua Service. Find more information about us on the website .com. ua/

We are a strong and efficient team that is constantly learning and achieving the best results. Our goal is to develop a culture of natural mineral water consumption and promote a healthy lifestyle.

We are announcing a job opening Customer Relationship Manager.

What we offer:

• Work in a stable, national company that is rapidly developing and is an absolute leader in its field.
• Official employment and remuneration in accordance with current legislation.
• Medical insurance.
• The opportunity to realize your knowledge, skills and experience, as well as to develop them.

What your responsibilities will include:

• Development and implementation of CRM strategy, loyalty programs and Direct communications with the client base. 
• Controlling the work of the CRM system, coordinating work on improving processes and setting up the CRM system. 
• Organization and supervision of loyalty programs: development, management and control of marketing promotional activities. 
• Working with database statistical data, their analysis and segmentation; development of a strategy of interaction with the target audience, taking into account its analysis. 
• Management, support and administration of customer database (B2B, B2C).
• Training of internal users, development of instructions for working with the system. 
• Compilation and control of budgets, document management. 
• Formation of operational reports and presentations.

Skills and skills:

• Experience in CRM/Marketing Automation/Loyalty/Direct Marketing from 3 years.< /li>
• Experience of working with CDP platforms.
• Ownership of toolstechniques for attracting and retaining the client, as well as improving the client experience.
• Practical knowledge of segmentation and cohort data analysis.
• Sales/customer behavior indicators, formation of reporting systems.
• Advanced skills in working with large data sets, analytical tools (experienced user of Excel, experience with Power BI, Google Analytics, etc.).
• Skills in working with external contractors (agencies, freelance, etc.).< /li>
• Ukrainian - fluent, English - Intermediate+ (preferred)
• Effective planning, basics of project management, effective communication.
• Attention to details, accuracy in work, creativity .

If you are interested in our vacancy, send your resume!

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