CRM manager in iSpace

Company iSpace — official partner of Apple with the status of Apple Premium Reseller, invites a CRM manager to the team.

• iSpacesuccessfully works on the IT equipment sales market;
• We are an official partner of Apple with Apple Premium Reseller status;
• We have partnerships with such companies as Apple, Lenovo, Dell, HP, Logitech, Microsoft, Jamf, etc.
• We are Apple experts. We know about Apple products and are ready to share it!

If you are looking for a job that combines dynamism and excitement, interesting tasks and achieving goals, high technology and a professional team, then this vacancy is for you.

What you will get by working in our team?

• Work in a company that is part of the international holding ASBIS, whose offices are represented in more than 30 countries of the world, and business in 64;
• Work in a company where every employee has value and an opportunity for professional and career growth;
• Individual adaptation program and support at every stage of training;
• Training from a certified Apple trainer a program developed by Apple;
• Learning sales techniques from a corporate sales trainer;
• Using ASBIS Academy Library & Learning Management System training materials;
• Working on Apple equipment (Mac, iPhone) and using the licensed corporate package Office 365.

What we offer:

• Work in a company that is a leaderin the market of innovative technologies in Ukraine.
• Opportunity to work with products Apple is a symbol of quality and innovation.
• Individual adaptation program and support at each stage of training. 
• Use of educational materials of ASBIS Academy Library & Learning Management System. 
• The possibility to work hybrid - 3 days in the office and 2 days remotely. 
• Conditions for professional and career growth. 
• Stable employment(Official registration + annual paid vacation 24 days + paid sick leave). 
• Health insurance. 
• Participation in the development of a company that builds the future on the basis of innovation, environmental friendliness and reliability.

What will be included in your duties:

• Management and development of the B2C customer loyalty program, analysis of coverage, engagement and efficiency;
• Creation of communication scenarios with customers using the CDP platform;
• Participation in the creation of a communication strategy;
• Planning and analysis of key client metrics;
• Study and analysis of the database in order to form the most relevant offer to users;
• Development of a personal offer for users depending on LTV (onboarding/development/retention/return);
• Performing A/B testing of business hypotheses directly on products;
• Conducting an initial assessment of test results and making a decision based on the results of the assessment;
• Forming requirements for related departments to conduct CRM campaigns;
• Optimizing products to improve the client's profitability;
• Regular analysis of competitors to understand the relevance of offers;
• Developing reports and presentations.

If you:

• Able to cope with a fast pace and a complex work environment;
• Able to recognize problems and propose solutions;
• A team player with a positive attitude;
• Self-confident, efficient and result-oriented;
• Have 2 years of CRM/Retention/Product Marketing experience.
• Able to work with analysis data.
• Experience with A/B tests.
• You understand the development and launch of targeted campaigns and have knowledge of basic retention marketing metrics (LTV, Churn rate, AOV, etc.)
• The ability to work with large volumes of data, user of Excel, PowerBI will be an advantage.

Welcome to the team!

Choose the way we will meet:

call+38 (067) 870-00-95 Anna

or

telegram, viber : +38 (067) 870-00-95

By sending your resume to the vacancy, you consent to the use of your personal data by the company within the framework of the current legislation of Ukraine and GDPR rules.