CRM manager in Apteka Dobrogo Dnya

"Apteka Dobrogo Dnya" is a national network that helps millions of Ukrainians take care of their health every day. We are growing rapidly, opening new locations and building a powerful digital ecosystem.

That is why we need a strong CRM manager who will turn data into actionable insights and make the loyalty program one of the key points of business growth.

?? Who are we looking for?

A specialist who:

• ?understands customer behavior and can influence it through relevant communications;
• thinks with numbers and analytics;
• ?enjoys processes, automation and system;
• wants to work with a large-scale audience and a professional team.

? The main tasks that await you:

• launch and administration of CRM campaigns and promotional programs;
• management of the logic of discounts, bonuses and loyalty programs;
• segmentation client base and creation of personalized scenarios;
• development of technical tasks for the content team (copywriters, designers);
• launch of promos and triggers in Viber, SMS and other channels;
• analysis of results, generation of reports and recommendations;
• collaboration with IT and marketing to improve CRM processes;
• participate in the development of automation, feedback and customer metrics.

We expect that you:

• have a higher education (marketing/management/economics);
• worked in CRM or loyalty programs for 2 years;
• principles of segmentation and construction of client communications;
• confidently work with CRM systems (OneBox, Totus will be a plus) and Excel;
• love data, structure and accuracy;
• attentive, proactive (on) and always think of the resultvolume.

Your area of responsibility:

• growth of the client base;
• conversion increase;
• increasing the efficiency of shares;

We offer:

• work in a stable and large-scale national company;
• competitive salary corresponding to experience;
• modern tools and the opportunity to implement your ideas;
• schedule: Mon-Fri, 9:00-18:00;

a strong team that will always support and development in the direction of marketing analytics.

We are developing - We are developing!

If you understand customers, love data and CRM is your thing, get involved and create communications that really work!