CRM manager in MetaVision Consulting

If you are currently looking for an exciting opportunity to become part of a team that implements modern technologies that change the way retail chains work in Ukraine , then it's time to join us!

We offer permanent work in the position of CRM manager in a large national chain of home goods stores, created for those who appreciate affordable prices for everyday needs.

Our ideal candidate: likes to analyze and systematize data, identify patterns, and develop and test scenarios; gets satisfaction from successfully implemented projects.

Purpose of the position:< /p>

• increasing income from customers

• increasing the number of active customers

KPI:            

• LTV

• ROI 

Main duties:

• Data collection, analysis and RFM customer base segmentation

• Study of customer behavioral factors, formation of portraits

• Development of a communication system in terms of customer segments to ensure the fulfillment of planned indicators

• Configuration and implementation of advertising, trigger and automatic mailings to customers

• Promotion settings

• Loyalty program analysis

• Improvement of CRM automation processes, including customization and optimization of customer data management systems

• Conducting research

• Preparation of customer reporting

Professional requirements:

• Knowledge in the field of marketing and psychology of customer behavior

• Ability to analyze and systematize data

• Understanding methods of influencing customer behavior

• Practical experience in improving the CRM system, setting up TK and interacting with developers

• Work with 1C, Power Bi (knowledge of SQL, Python will be an advantage)

Personal qualities:

• High responsibility and focus on results

• Detailed thinking, focus on the quality of processes

Education:

• Higher education in marketing, statistics, economics

• Relevant certification courses are a big advantage

Additional information:

• We will apply if your qualifications and experience meet the requirements

• Send your resume indicating the expected level of financial compensation