CRM implementation assistant, support manager in ST.IN.UA, TOV

General description of the company: Since 2015, Simon Technology (st.in.ua) is a key player in the market of EoS and EoL equipment in Ukraine. Our company specializes in the distribution of qualitatively updated IT equipment and offers unique solutions for the support and development of IT structures of large companies, actively promoting advanced technologies and service standards. Job description: Due to active development, we are looking for an implementation and support assistant of our Bitrix24 CRM. This role involves working closely with the IT team to ensure the reliability and efficiency of our system, which is key to achieving our business goals and ensuring a high level of customer satisfaction. Key Responsibilities: 🔬 Testing new system features. 📞 Collecting user feedback and implementing functions of the "first line of support". 🤝 Interaction with departments to determine development needs. 🔧 Execution of small technical improvements with the support of the manager. 📄 Development of documentation for users and creation of a knowledge base. 📅 Organization of meetings in the middle of the team and preparation of materials. 🎓 Conducting trainings and consultations commands for using the system. Candidate requirements: 🏚 Work in an office (Dnipro) 💻 Confident use of a PC and office programs. 🧠 Analytical skills and ability to structure information. 🎯 High responsibility and attention to details. ⏱ Punctuality. 🤝 Excellent communication skills. 🔗 Ability to think logically .📑 Organizational skills.✍️ Literacy.📊 Experience with CRM or ERP systems is welcome. We offer:📚 Training and adaptation at the expense of the company: We will teach you everything you need. The most important thing is your desire to learn and develop. We will provide all the necessary resources for your development in our company. 🚀 The prospect of becoming a CRM developer: This is not exclusively programming (although there is an opportunity to develop in this direction if you wish). You will work with CRM Bitrix24, where most processes are configured using constructors. This provides a unique chance to develop your technical and analytical skills in real projects, allowing you to dive deeper into the world of business process automation. 💶 Salary increase with increasing work experience: We are interested in your development and are ready to reward your successes. Our goal is to create an internal team for product development, not just hire an employee for technical support.👥 Work in a young, dynamic team: You will join a team of active professionals who strive for improvement and mutual support on the way to common goals. 🧩 Interesting tasks: You will set up the real processes of the company's work, analyze efficiency, write instructions and participate in discussions on the development of directions. Your contribution will allow you to gain valuable experience in process control and management, which will be useful in the future.