CRM implementation analyst in Salesjam CRM Consulting

We are looking for an energetic and talented CRM implementation analyst who will help in the implementation of our mission - to increase the efficiency of business management through the introduction of automation. 

In this role, you will interact directly with clients on projects to solve practical business challenges, implementing and supporting CRM systems (Zoho, Pipedrive, NetHunt).

At the end of each of our projects, we see the result of our work: one of our clients automates routine tasks, analytics or increases income due to the solutions we implemented. Therefore, you will be part of the success of each project. Usually, work is carried out with several projects at the same time, so you will have the opportunity to gain experience from different areas of the client's business.

 What you will deal with

• Conducting meetings and interviews with the client to identify business processes.
• Preparation of technical documentation, description of processes in BPMN / tables.  
• Configuration of Zoho CRM, KeyCRM, Pipedrive and other CRM products from the company portfolio.
• Project planning,
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• Monitoring project deadlines and budget,
• Conducting system demo presentations.
• Setting and monitoring developer tasks for development or integration.
• Manual testing of assigned tasks. 
• Conducting video presentations and training for the client's employees. 
• Development of video and text instructions, writing of regulations.
• Support of clients after project launch.
• Formation of the company's knowledge base and participation in process improvement.
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 Our ideal candidate

• Experience from 1 year of implementation of CRM implementation projects or related fields.
• Knowledge of the basics of business analysis.
• Knowledge of the basics of project management.
• Knowledge of the basics of software development.
• Basic knowledge of sales processes. 
etiquette and professional communication (oral and written).

 Will be a great advantage< /em>

• Experience with Zoho Deluge or Javascript. 
• Experience in implementing Zoho / /Bitrix / HubSpot or others.
• Experience in manual testing.
• Education in the field of computer science / information technology / systems analysis / mathematics / systems analysis or similar. 

 What we offer:

• Flexible work schedule.
• Remote work.
• Manager support and individual development planpool of talent.
• Free access to the company's educational courses to increase the level of knowledge.
• Possibility of vertical or horizontal growth.

We work with different niches: developers , clinics, factories, schools, online stores, beauty industry, service industry, logistics and consulting. With each project, you will improve your technical skills, project management and business intelligence skills, understanding of business sales processes, and negotiation skills.