CRM/ERP Support Specialist (Odoo) in Kadrova Agenciya FERM

FERM is a Ukrainian agro-ecosystem that makes the work of farmers more efficient, fairer and simpler. We are currently scaling internal processes and expanding our team - looking for a CRM/ERP Support Specialist to help us implement Odoo faster and better through strong user support and clear instructions.

The purpose of the role is to improve the effectiveness of Odoo implementation by providing systematic internal team support: responses, query typing, training materials and knowledge order

What you will do

• Educate and support users of the CRM/ERP system (Odoo): explain cases "in a human way" and help to quickly understand.
• Prepare instructions and materials for new functionality (texts, short guides, checklists).
• Administer the system at the basic level: accesses, passwords, small changes made through the interface.
• Accept and initially process requests: type, respond or draw up a detailed description of the need.
• Check the bugflow for reproducibility (before deployment).

What is important from experience/skills/soft skills

• Confident work at a computer (tablesExcel / Google Sheets).
• Experience / ability to work with knowledge bases and texts: Notion / Confluence / Wiki / Loop (or similar).
• Understanding of task trackers: Jira or others.
• Ability to clearly describe processes, scenarios, instructions.
• Experience with CRM / LMS / helpdesk systems (any of them will do) - to have an understanding of how requests and tasks move.
• Experience in subholding or testing,Postman.
• Willingness to learn quickly.
• Stress resistance, sociability, adequacy in conflicts.
• Analytical and structural thinking.
• Responsibility: if taken/taken - you bring to the result

Terms jobs:

• Stable fixed salary;
• Office format;
• Modern office in the business center Gulliver near the Palace of Sports;
• Paid vacation, sick leave, day off;
• Opportunity to become part of a young, modern and ambitious company.