Core Support Engineer in Temerix

Our partner is an Israel company Fornova that provides advanced analytics for their customers’ products. The team of the project at the moment is 50+ people.

Fornova is looking for a Core Support Engineer to provide excellent services and support to our growing customer base. The role includes addressing complex customer issues, developing and implementing new projects, and increasing customer satisfaction, loyalty, and retention.

Job description:
The ideal candidate will provide a combination of both a high level of business and technical support to help resolve complex customer problems, be able to work independently, and have a passion for delivering an excellent customer experience.

Serve as a Core support engineer who will master the company’s unique technology
Provide great customer experience, and handle issues with expertise and kindness.

Must-have skills:

• Excellent communication in both spoken and written English
• Python knowledge: (Libraries: scrappy, splash, puppeteer, requests, json, etree, os, re, pandas)
• Understanding of OOP principles
• Strong knowledge of HTTP Methods and Networking, Debugging tools in Browsers, Experience with Postman
• Proficient understanding of code versioning tools (Git, Bitbucket ect.)
• Good familiarity with the Linux OS and command line (pip, basic commands)
• Knowledge of HTML/CSS
• Applicant should be able to create a simple HTML page
• BA in Computer Science /Information Systems or Industrial Engineering and Management Graduate — Advantage
• Working experience in JavaScript — Advantage
• NoSQL / SQL knowledge — Advantage.
• Reverse engineering of API/web-applications — Advantage
• Xpath or Regular Expressions — Advantage
• Ability to work well independently and productively in highly pressured environment
• Creative thinking and team collaborator
• Self-learner

It would be very useful if you have experience working with the following:

Scanners & Crawlers, Splash, Lua script, Fiddler, Postman, MongoDB, Cassandra, ElasticSearch, TypeScript, basic Docker knowledge, Linux, JIRA, Robot framework, Kibana, Tableau

Responsibilities:

• Performing website analysis for creating highly efficient and maintainable automated data collectors in Python
• Adding enhancements to existing collectors
• Understanding internal data pipelines, troubleshooting, spotting and overcoming issues on the different stages of data flows.
• Mastering different lines of business and their requirements and delivering solutions according to internal guidelines and quality requirements.
• Collaborating with external partners and integrating their solutions to our infrastructure
• Taking a logical, data-backed approach to prioritizing projects, while cooperating with colleagues from different departments at the same time.
• Taking ownership of new and challenging projects and enjoying being the “go-to” person.
• Enhancing our knowledge base with new high-end solutions.