Coordinator of the technical support department in VoIPTime

The VoIPTime company provides services in the field of telecommunications, optimization of business processes. The main product is the VoIPTime Contact Center solution, an in-house development that takes into account the latest trends and customer needs. Responsibilities: Organization and planning of resources, coordination of the work of the IT department; Participation in the operational work of the team, support of existing customers, follow-up of appeals and completion of tasks , direct participation in the work with the existing IT team, distribution and delegation of tasks; Implementation and support of the HelpDesk system Monitoring the reaction time and distribution of tasks between support workers Working with clients, regarding compliance with regulations Team formation, division of responsibilities, construction of processes Construction of a motivation system and development of the training process of young specialists. Requirements: Experience in coordinating the organization of the work of the IT department; Experience in managing processes, setting tasks and planning work on projects; Experience in working with the Help Desk system, incident management, SLA compliance, problem solving and their control; Experience in working with IR telephony standards (will a plus); Knowledge of the Linux operating system; Ability to learn quickly and the desire to learn new technologies; Leadership qualities, communication skills, responsibility, stress resistance, personal approach and analytical thinking, result orientation. We offer: interesting and complex tasks; conditions for professional development; good conditions work; competitive salary, official employment. If you meet the requirements for our vacancy, or perhaps have leadership qualities and are ready to switch to the IT field, send your resume to our address