COO in bodo

Hello! I'm Vitaly, CEO and owner of the bodo group of companies. We have an open vacancy for an operations director. I know from my own experience that it is difficult to understand from the standard job description on the job site whether it is your company or not. Therefore, my description is as long and detailed as possible, I hope you will appreciate it. After 11 years of work, our financial director decided to continue her professional development elsewhere, and our current operations director took over her position. That is why we have this vacancy open. Why don't we close the vacancy with an internal candidate? Because we want to bring new perspectives and approaches to the company. bodo is a very specific company, so think carefully whether you will be good with us. Despite the fact that we have more than 100 people working for us, I am closing this vacancy myself, because bodo does not have and there will be no HR department, and we managers form our own teams and cultivate corporate culture. Accordingly, if necessary, our operations director is also engaged in hiring independently) We have many, many different "formalizations" and "tools" that help managers focus on development, and not "remind" employees how to do their work or "motivate" them to work . These "formalizations" and "tools" include KPIs, master plans, weekly plans with time estimates, checklists, knowledge bases, induction plans, position profiles, probation criteria, canned goods, etc. All these "formalizations" and "tools" must not only be understood and known, but also performed by yourself. We are looking for a candidate who: - Worked in a medium-sized business with direct reporting to the owner. - Ready to undergo training and practical work in all positions in the area of ​​responsibility to really understand how the system works (from a call center operator and sales consultant, it will take more than 6 months, the financial conditions during training are the same as after). - Demanding to himself and others. - Extremely attentive to details. - Independently hired subordinates (searched for candidates, conducted telephone and personal interviews). - Created and ensured the use of super detailed and clear work tools (50+ item checklists, detailed process knowledge bases, etc.). - Developed and implemented KPIs. - Changemaker: permanently initiates changes and seeks their implementation in reality. - Works in Google Sheets with formulas (VLOOKUP, IMPORTRANGE) and pivot tables. - Plans his work with time estimation and demands it from other colleagues. - Prints at a speed of 300 characters. You can check yourself here. - No bad habits (including IQOS, glo, disposables, vapes, etc.). - Willing to work in the office (everyone, including me, works in the office full time - no remote work or hybrid schedule). What we have: - 4 departments under reporting: call center (supervisor, 3 team leaders and 15 operators), logistics (manager and 3 logisticians), retail (manager, 3 deputies, 4 regional coordinators and 26 sellers at 13 sales points), quality department (manager, deputy and 6 managers). - A motivated and efficient team that does not need to be reminded every day what their work consists of. - Flexible schedule for the start of the working day. - Financial stability — official employmentfrom the first day, salary twice a month without delays, 24 days of paid vacation, paid sick leave according to the Labor Code. - Salary review every year. - Workplace with two monitors, quick solution of all problems with equipment and programs. - Day off on your birthday, if it falls on your working day. - Office in the center (Malevicha St., 86H — 5 minutes' walk from Lybidska station). - Payment of 50% of costs for external professional training. - 30% discount on impressions for independent visits and as a gift. About our hiring process I personally analyze all reviews and conduct phone and offline interviews. I make decisions quickly and provide feedback (both the continuation of communication and its termination) immediately or the next day. I expect the same from the candidate. Only a few days can pass between the feedback on the vacancy and receiving the job offer. The cover letter and the financial expectations indicated in it are mandatory elements of the feedback. So I understand in particular that you have read the vacancy. About bodo We have been on the market for 14 years: more than 1,000,000 customers, 140 employees, we work in Ukraine and Turkey. More than 800 partners cooperate with us in two countries, providing a variety of services: SPA, extreme, master classes. Every year, except for 2022, our volume of sales of gifts-impressions increases: 2021 compared to 2020 growth +41.78% compared to 2023 from 2022 growth +71.47% plan for 2024 compared to 2023 growth +31%Company goals for the next 2 years: - Launch sales of gifts-impressions in several more cities of Ukraine: Khmelnytskyi, Vinnytsia, Ternopil and beyond. - Break even in Turkey. - Launch a service for organizing leisure time. So that Ukrainians can easily find and book options for spending their free time. - Launch a new country based on the model of an international franchise.