COO Director of Operations in CYBERION

Chief Operating Officer (COO)

CYBERION is a large-scale network of eSports clubs that develops on a franchise model. Our focus is systematicity, standards, a strong operating model and a predictable result for each franchisee.

We are looking forOperations Director who will take full responsibility for the franchisee's support system.

Current

• Full control

  personal managers

• Management of heads of departments

• Analytics of operational indicators

• Implementation of CRM / task management / control systems

• Control and search of contractors

• Preparation of the operating model for entering new markets

Promising (as it grows)

• Control:

  • store of additional goods (merch, upgrades, components)

  • legal direction

  • of financial control and reporting

• Franchise P&L Optimization

KEY COMPETENCESRequired

• Operational thinking: the ability to build systems, not "put out fires"

• Strict responsibility for the result, not per process

• Analytics: decisions based on numbers, not feelings

• Strong management: demanding + structure

• Process approach (SOP, regulations, KPI)

• Communication with business owners / partners

Will be a plus

• Experience in franchise, network business, HoReCa, retail or service networks

• Business scaling experience

• Understanding IT / technical processes

• Experience in building a support service or customer success

EXPERIENCE

• 5+ years in management operational positions (COO / Head of Operations / Operations Manager)

• Experience in managing teams of 10+ people

• Experience in building processes "from scratch" or deep transformation

• Experience of working with KPI, SLA, financial indicators

• Experience in franchise or network models preferred

KEY RESULTS FOR 12-18 MONTHS

1. Franchisee support

• 90%+ franchisees starton time or ahead of schedule

• 95% of franchisees pass launch according to a standardized checklist without critical deviations

• Franchisee satisfaction level (NPS) -not lower than 8/10

• Reducing the number of escalations to the owner tominimum

• Clearly described and documented club launch process (SOP, checklists, timelines)

• Optimized and controlled font-style: normal; text-decoration: none">No manual start-up

• Each manager manages a clearly defined number of franchisees

• All problems are fixed, analyzed and solved systematically 700; font-style: normal; text-decoration: none">4. Technical support

  • SLA for handling requests (first response time, resolution time)

  • Reducing recurring technical issues

  • Knowledge base for franchisees and staff

  5. Scaling operations

  • Operational model withstands network growth without proportional staff growth

  HOW SUCCESS IS MEASURED

  • Franchisees are happy and making money

  • Processes work without owner involvement

  • Teams know what to do and are accountable

  • Scaling does not break the system

  FOR WHOM THIS POSITION IS NOT SUITABLE

  • If you are used to working without clear KPIs

  • If you avoid responsibility for the result

  • If not ready to build systems and demand compliance with standards

  Terms

  • Full time employment

  • High level of autonomy

  • Direct interaction with owners

  • Participation in the strategic development of CYBERION

  • $1500 + bonuses (we will briefly give examples, we will consider in detail at the meeting):

    • Starting new clubs - $100 / each opening. COO is responsible for actual result of franchise launch.

    • Current clubs (franchisee revenue) - 10%. COO responsible for franchisee income, otherwise the franchise has no value.

    • Performance and unit economy - 10%. COO does not hide behind the brand, and controls the numbers.

    • System, team, standards - 10%. Ifchaos in the team - bonus of this block = 0.

  
  

  Contact via Telegram, call Mon-Sat from 9:00 a.m. to 7:00 p.m.