Content Moderator with Serbian/Croatian/Latvian/Lithuanian/Estonian/Slovenian or Slovak with English in Easy Consult Ltd.

За нас

Our clients are the most preferred employers in the country! We seek motivated people who can absorb and retain information quickly and present ideas in user-friendly language.
Are you detail-oriented, quick on your feet, and passionate about keeping online spaces safe and inclusive? As a Content Moderator, you will be the frontline guardian of our community. You will review and moderate user-generated content across various platforms, ensuring compliance with our guidelines and promoting a welcoming environment for all users.

Why to apply with Easy Consult:

*We pay special attention to each of our candidates.
**We provide guidelines for successful performance during the interview
***Employers give priority to our candidates when considering them for a position.

The services of Easy Consult are completely free of charge for the candidates!

We offer work in the following areas:

- Customer & Technical Support Service
- Finance & Accounting
- Logistics & Sales
- Commerce & Marketing
- Business administration & Back office

We are waiting for your updated CV in English!

All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted.

Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339 from 30.08.2017.

Отговорности

Review content (video, image, text) and conduct the content quality control, ensuring the content complies with local policies and regulations
• Become and remain knowledgeable about online community standards
• Interpret and apply complex policies and guidelines to content
• Review the reported content within agreed turnaround times and standards of quality
• Escalate issues outside the company policy
• Ensure legal compliance and safety of content uploaded to the short video platforms
• Develop, improve, and maintain standards for the security of the online communities, being able to achieve high monthly goals regarding quantity and quality
• Improve the content management strategy for the short video platforms
• Coordinate with supervising departments for timely management of content that violates our regulations.
• Serve as an advocate for the user community
• Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
• Understand and remain up to date with client policies and guidelines; resolve inquiries according to defined policies and procedures
• Fulfill base productivity and quality requirements
In this role, individuals may be exposed to potentially disturbing content and will need a level of resilience and maturity. We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.

Изисквания и необходими умения

- Proficiency in either of the following languages - Serbian, Croatian, Slovak, Lithuanian, Latvian, Estonian or Slovenian with English
- Very good English language skills;
- Detail-oriented with good organizational skills;
- Punctual and precise about deadlines;
- Very good knowledge of MS Office.
-Attention to Detail: A sharp eye for spotting content that violates our guidelines.
-Decision-Making: Strong ability to make quick, accurate decisions while under pressure.
-Communication Skills: Excellent written and verbal communication skills, with the ability to provide clear and constructive feedback.

Ние Ви предлагаме

• Competitive salary
• Hybrid model option
• Additional health insurance (incl. dental care)
• Sports card – Multisport
• Food vouchers (value of 60 BGN)
• Transport cards
• Career development opportunities
• Extensive training programs
• Access top-notch technologies and best practices
• Excellent working environment
• Company events
• 24/7 access to counselling personnel
• Ability to work from home

Relocation package !!!