Contact Center Representative in Careforth

Position SummaryAs a Contact Center Representative, you will play a pivotal role as the “front door” to Careforth’s services, providing support and advocacy to caregivers who may be eligible for services. You will provide intake and customer service, as well as guide individuals through the eligibility and enrollment process. This role is integral to ensuring that eligible caregivers and their care recipients receive the care and support they need. This person needs to be able work from 9:00am to 5:30pm Tuesday through Saturday.What You Will DoDeliver exceptional customer service using empathy, inquiry and advocacyEngage with caregivers, care recipients, and referral sources through inbound and outbound communication via phone, email and chatProvide caregivers and referral sources with information and resources specific to geographic location and care needsConduct proactive outreach and follow-up to expedite the eligibility and enrollment processGather and document eligibility information, including demographic, clinical and financial qualification criteriaMaintain compliance with regulations and company protocolsCollaborate and communicate cross functionally to ensure seamless case handoffPerform other duties as assignedWhat You Will Bring2+ years of customer service or intake experience, preferably in a healthcare environmentAbility to connect quickly with others using empathy, inquiry, and advocacyStrong written and verbal communication skills with attention to detailAbility to multitask in a fast-paced environment using multiple systemsSalesforce experience is a plusBilingual skills are a plusAbout UsCareforth empowers thousands of family caregivers across the United States to confidently care for their loved ones at home. Everyday our team of trained nurses and care coaches engage in real conversations with caregivers, personally and via our proprietary digital collaboration app, to provide emotional support, personal guidance, and connections to community resources. Headquartered in Boston, Careforth’s caregiver programs and services improve health outcomes, provide cost savings for those receiving care, and increase engagement and satisfaction for health plans and providers. Through it all Careforth supports family caregivers. At every turn.For more information, please visit www.Careforth.com.Careforth is an Equal Opportunity Employer*DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333. Show more Show less Должностной уровень Другое Тип занятости Полный рабочий день Должностные обязанности Другое Отрасли Больницы и медицинское обслуживание