Contact center operator, support service manager (incoming line) in Global Bilgi

Job Description

We are a telecommunications group led by lifecell.

Providemobile and fixed communications, Internet, television and digital services for millions of users throughout Ukraine. In times of war, we take special care of communications within the country. We invest in the energy independence of the network so that base stations work for a long time even without electricity.

And lifecell is people. More than 4,000 specialists throughout Ukraine develop telecom every day. We also have the all-Ukrainian communication operator for business and home Datagroup and the company Global Bilgi, which provides outsourcing call center services and digital solutions. We have the stability of a large group of companies, the flexibility of a modern business and the support of the international holding NJJ Capital, which helps each of us grow. style="font-weight: 700">Operatorcontact center for the lifecell project (incoming line).

The following interesting tasks await you:

• Reception of incoming calls from lifecell subscribers.
• Providing advice on mobile communication and resolving subscribers' issues.
• Making offers and selling promotions, services and tariffs.
• Working with the database and entering the necessary information.

We would like to see the following experience and qualities in you:

• Competent Ukrainian language.
• Availability of a PC or laptop, headset and stable Internet.
• Empathy, communication skills.
• logical and mathematical thinking.
• English is not mandatory, but it will be an advantage and a plus to your payment.

We draw your attention to the fact that for comfortable and stable work on the line it is important to have a reliable Internet connection and backup power - a power bank, UPS or other means that will help you stay connected even in case of outages.

We build a team where everyone has equal opportunities for development and success. We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, origin or other characteristics.

We are especially happy to see veterans among our candidates - your experience will be an added advantage.

Key competencies:

• Stress resistance: We value the ability to maintain calm, poise and a professional tone in any situation.
• Customer orientation: For us, the main thing is to put the customer in the center of attention, be polite and offer simple solutions.
• Empathy: It is important for us to understand the client's condition and needs, creating a trusting atmosphere.
• Communication skills: We value clarity in expressions, the ability to listen and maintain a meaningful dialogue.
• Attention and work with information:We note the ability to quickly find data, correctly record requests and not lose details.
• Digital literacy: Confident work with a PC and the ability to quickly master new programs are important to us.

We can offer:

We value our employees and create all conditions for comfortable and productive work. By joining our team, you will receive:

• Employment in accordance with the legislation of Ukraine at Global Bilgi.
• Stability and professional opportunities: Possibility of professional development and career growth in a large and reliable telecom group.
• Guaranteed and timely salary.
• Paid training: Don't worry if you don't have experience - we'll teach you everything! The training lasts 10 working days and will help you quickly learn all the necessary skills.
• Flexible work schedule:5 working days per week / 2 floating weekends. Full or part-time (9 or 7 hours), morning, afternoon and evening shifts (the schedule alternates so that all shifts are worked evenly).
• Remote work format: You independently choose a comfortable space to work.
• Mobile communication for employees: You will be able to use corporate rates to always stay in touch.
• An inspiring team: Cooperation with talented and motivated colleagues who support each other.
• Social responsibility: Participation in volunteer initiatives, support of charity projects, programs for youth and environmental initiatives.

By working with us, you become part of a strong, modern and dynamic company that is already building the telecom of the future today.