Contact center operator, customer service manager (incoming line, chat), customer support in Binotel, TOV

Hello! I am Ksenia - the head of the technical support department of the company Binotel.

I have been in Binotel team. She started her career, like you, from the position of "Customer Relations Manager". She showed interest in all processes and moved to the position of "Manager of the Department of Quality and Control of Client Service". Later, she became the head of the group and shared her experience with subordinates, and six months later she moved to the position of head of the department for work with clients.

We are looking for new engineers in the team, because their predecessors were promoted and work in other positions. Therefore, let's get to know each other and if you feel that there will be a Match, I am waiting for your feedback.

What we have:

Large office (17E Dniprovska Naberezhna St. — 15 minutes' walk from Osokorky Station).

1. There is a generator, so you are independent of power outages 
2. A comfortable workplace with everything you need - isn't it cool?
3. Unlimited coffee to charge energy to be like a Duracell battery

A convenient schedule with floating weekends.

Financial stability — official employment from the first day, salary twice a month without delays, 24 days of paid vacation, paid sick leave under the Social Security Act.

Salary review every year.

Internship opaid from the first day of training -lasts 2 months. 

Step-by-step adaptation to the position.A training plan for professional tasks, a detailed knowledge base with all instructions, constant meetings with a manager and colleagues who are ready to help and prompt.

Career growth both horizontally (transfer to another department: quality department manager, account manager, assistant) and vertically (become 18% of all employees of our office in the past are technical support engineers.

Any idea you have will be heardand ifit will help improve our work, we will implement it.

Now about expectations from a specialist, what I'm looking for:

1. Customer experience is optional , we provide full training
2. You learn new things quickly
3. Communicative and can chirp like a nightingale
4. Attentive to details like Sherlock)
5. Have a great desire to develop and improve

IMPORTANT: Everyone, including me, working in the office full time. No remote work or hybrid schedule.

What you will do:

1. Accept inquiries from customers over the phone and help with technical issues.

2. Conduct initial diagnosis of difficulties and provide solutions for quick recovery.

3. Connect to customer equipment remotely to verify settings and troubleshoot.

4. To advise users on the correct use of the company's products.

5. In case of more complex requests, transfer them to the second support line.

What you can learn:

1. Effectively solve technical issues and quickly find the cause of complexity.

2. Work with modern technologies and equipment for IP telephony.

3. Interact with clients and improve communication skills.

4. Carry out diagnostics and configure equipment remotely.

5. Cooperate with the team and transfer complex cases to the second line of support.

6. Develop your knowledge in the field of technical support and telecommunications.

After learning this, you can get a promotion!

How is the salary generated?

The salary of everyone in the company consists of a rate and additional bonuses for better performance.

About the probationary period

It is 2 months in this position

About our hiring process

The team leader personally reviews all feedback and conducts phone and offline interviews. We make decisions quickly and provide feedback (both continuing communication and ending it) immediately or the next day.

Between feedback on vacancy and receiving a job offeronly a few days will fly by.

About the team

You will be part of a large technical support team of almost 100 employees. Among them are 10 supervisors who coordinate work and 5 trainers who help with training and development. In the subdivision in which you will work, there are 25 engineers, 3 supervisors and me. We work as a single team, support each other and are always ready to help when needed.

About Binotel

We have been on the market for 12 years: we have more than 30,000 customers, 540 employees, we work in Ukraine, Poland , Kazakhstan and Uzbekistan.