Contact center engineer/ technical support engineer in DTEK, TOV, Energetichna kompaniya

Be part of a team that creates digital reality!

MODUS X is a Ukrainian IT company, a team of 500+ engineers, architects, security specialists and data scientists. We started and continue to support the digital transformation of DTEK, which became the first in the energy industry of Ukraine to embark on the path of large-scale digital transformation. Now we have separated into a separate company to share our experience and expertise abroad, remaining an IT support for those who bring light and contribute to the recovery of the country.

The ModusX company has unique experience in the development and implementation of analytical solutions based on Big Data, Data Science, AI/ML and cloud computing platforms.

You will help us with the following tasks:

• administration and operation ( configuration, implementation of changes, updates) of the infrastructure of the Contact Center as part of:
  • Cisco UCCE
  • Eleveo
  • B+S Connector for SAP
  • Calabrio Teleopti WFM
  • Smiddle OmniChannel
  • Smiddle CampaignManager
• user support regarding the operation of Contact Center services
< li>supporting the operation of current and developing new CVP applications
• supporting the operation of current and configuring new API integrations
• participating in projects to modernize the contact center and integrate with other related systems
• diagnostics and problem solving
• development of operational documentation and instructions
• interaction with the support service of Cisco\Eleveo\other vendors
• monitoring the operation of the Contact Center infrastructure< /li>
• maintenance of current operation and development of new monitoring sensors
  
  You are our candidate if you have:

• Minimum 5 years of work experience
• understanding of network technologies and protocols: Ethernet, VLAN, ARP, IPv4, UDP, TCP, RTP, DHCP, QoS
• In-depth knowledge of IP telephony (SIP, RTP)
• In-depth knowledge of OC Windows Server
• In-depth knowledge of OC Linux
• In-depth knowledge of Cisco UCCE\UCCX architecture, including CVP\ICM, CUIC, CUCM
• In-depth knowledge of MS SQL - creating custom reports, setting up contact integration center with external databases
• Cisco UCCE\UCCX administration and support experience
• Eleveo recording system implementation and administration experience
• Experience in optimizing and automating processes using bash, python, powershell
• experience with c monitoring systems
• experience with Service Desk systems

Waiting for you:

• Team of professionals;

• Interesting projects;

• Professional development;

• Opportunities for career growth;

•And of course: competitive pay, annual bonus, medical insurance;

• Location: Kyiv (UNIT CITY) or remotely.