Consumer Engagement Services Veterinary/Nutrition Advisor in Nestle Ukraine LLC / Nestle Ukrayina, TOV

A Consumer Engagement Services Veterinary/Nutrition Advisorwill assist Nestle consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure.A Day in the life of...Respond to customer queries phone and written channels in a timely and accurate wayProvide and clarify information to the Nestle clients regarding the nutrition of the Nestle goods for animalsOffer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors, and any health issue of the consumers’ pets/dietary restrictions of the consumers and their children or babiesFollow up with customers to ensure their issues are resolvedTreat serious and sensitive consumer contacts following the specific guidelinesInform customers about new product, functionalities and campaigns, if anyGather consumers' feedback and complete a FAQ database and a knowledge-based documentsBuild a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision makingEnsures Nestle CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely mannerRedirect consumers questions to appropriate stakeholders in case of impossibility in providing an answerWhat will make you successfulIntermediate level of EnglishAdvanced Written and Spoken Knowledge of UkraininanBachelor’s degree on Veterinary Medicine, Biology, Food science, Nutrition/Dietics, Life Science, Food science or similarPets nutrition/children nutrition and behavior knowledgeCustomer management orientationMulti-tasking abilitiesAttention to detailsWhat’s in it for you: Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, lunch allowance, IT Club discount program;Official employment;Personal & Professional development opportunitiesInternational environment and diverse team;Relocation package or possibility of distance workHow we will proceed:You send us your CV > We contact relevant applicants > Interview with a Recruiter > Technical task submission > Interview with Hiring Team > Job Offer communication to the Finalist > First working day