Concierge/Support Specialist in Ascendix Technologies

The concierge team is mainly assigned to client requests by subscriptions, including support for our products (CRM system). Besides that, the team can be requested to assist with user guides, release notes, and testing. All shifts are scheduled (9:00 AM – 06:00 PM / 5:30 PM – 2:30 AM).Requirements:- analytical mindset- English: upper – intermediate- experience in making presentations- experience in conducting trainings- strong working knowledge of Excel and Google Sheets, Microsoft WordWould be a plus:- experience in working with SalesforceResponsibilities:- Investigation of the issues- Updating Database of issues- Writing Release notes- Creating User Guides and Presentations- Delivering Statistics- checking Support and Concierge mailboxes- updating the client with working progressAscendix Offers You:Healthcare:•‎ Paid time off — 20 working days•‎ Paid sick leaves— 5 working days•‎ Insurance policy•‎ Sport programCareer and professional growth:•‎ Individual development plan•‎ Technical leads and mentors•‎ Regular performance reviewsLearning and Development:•‎ Free access to the company accounts on educational platforms (Udemy, Pluralsight)•‎ Variety of internal training opportunities and knowledge sharing•‎ External training and conferences•‎ English lessons•‎ External mentor and coach program•‎ Professional booksCorporate spirit:•‎ Events, team-buildings, and awesome parties•‎ Anniversary and Birthday presents•‎ Friendly and calm atmosphere in the company•‎ Open management and well-established processesWe are sincerely grateful for every response and interest in our vacancy. If you do not hear from us within a week, it means that your resume has not been selected for further consideration for this position. Nevertheless, we will keep your resume in our candidate database and will notify you if we have a position that matches your experience.