Complaints Manager in JustMarkets Tech

JustMarkets is a leading global CFD broker, committed to providing exceptional trading experiences for clients in over 190 countries. 

Since our start in 2012, we've focused on making customer satisfaction and transparency our top priorities, committed to revolutionising and innovating the trading industry.

We aim to be the world's most customer-centric broker, where everyone can trade and invest in a simple and transparent way. 

The mission of JustMarkets is to create a convenient and transparent trading environment where everyone can reach their full investment potential. We strive to offer superior spreads, execution, service.

Due to the product growth we are currently looking for a results-driven Compliance Manager.
 

Responsibilities

• Ensuring that the company has adequate policies, procedures, systems and controls in place to comply with the regulations;
• Monitoring the adequacy and effectiveness of the measures, procedures and systems of the company;
• Developing and implementing of compliance monitoring program and ensuring it effectively responds to new developments in regulatory requirements ;
• Performing an effective KYC, CDD, and EDD process
• Providing guidance, advice, and training to the company’s staff;
• Periodically revising all company’s policies and procedures;
• Communicating new regulatory requirements and emanating measures that need to be taken;
• Performing annual and ad-hoc due diligence checks and AML/CFT risk assessments on the company’s counterparties and clients;
• Handling clients’ complaints and maintaining Complaints Registry;
• Comply with AML/CFT controls including SARs, STRs and other related filings to the authorities; 
• Monitor accounts for suspicious transactions, potential fraud, and/or criminal activity;
• Identify and assess complex compliance and business risks, devise strategies to mitigate potentially adverse compliance and regulatory actions, and share detailed risk assessments and compliance reports with senior management;

• Quarterly and annual reporting on the above to the management and Regulators.

   

Requirements

• At least 2 years working experience as Compliance officer/ AML manager in brokerage company;
• Previous experience in a similar role;
• Excellent spoken and written English communication skills;
• Degree in law, finance, or economic;
• Deep understanding of Compliance, AML/CFT, KYC, KYT processes;
• Good knowledge on provisions of regulations, laws, directives in AML;

• High level of attention to detail and adherence to established procedures.

   

We offer

• Compensation for tax expenses of private entrepreneurs in Ukraine;
• Qualified assistance and support for Ukrainian private entrepreneurs;
• 10 paid sick leave days per year;
• 20 paid vacation days per year;
• Public holidaysaccording to current Ukrainian legislation;
• Medical insurance for employees;
• Compensation for professional education and learning English;

• Compensation for a sports subscription or sports equipment.

   

Company website: https://justmarkets.tech