Complaint Dispatcher in Workflow

Do you want to gain invaluable experience and become part of a large international team? Then welcome to Workflow!

Workflow - more than 100 specialists from Canada, America, Ukraine. We started in 2020 with just a few people offering marketing and customer service services across Canada, today we have a huge market share in several industries. We are dedicated to serving all home needs and this year we are already doing electrical, plumbing, heating, cooling, appliance repair across Canada. And they also launched a project for freight transportation across Canada. Our main digital marketing office is located in Ukraine. By 2021, we have about one million B2B and B2C customers. We work very harmoniously and therefore expect our revenue to exceed 2 million dollars.

Our company has an open position - Complain Dispatcher (English) remotely.

About the project: the customer service department consists of 20 people who directly help customers in solving their problems. We have all the tools to manage the department: Senior Product Manager, Team Lead Dispatchers, Dispatchers, Quality Control, Customer support, Sales. You can improve our product, and it will lead you to success! If you are ready to challenge yourself, we are waiting for you!

The main purpose of the position: you will be the first point of contact between customers and technicians. You will be responsible for managing, monitoring and maintaining the technician's schedule, progress and reports.

We expect you to:

• Excellent communication skills in English, both oral and written;
• PC skills (Google Excel);
• Responsibility and reliability;
• Ability to work in a dynamic environment;
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• Ability to be a team player;
• Ability to work with a large amount of information;
• Ability to build and maintain relationships with clients.

What will you do in our company?

• Handle incoming calls, voice messages, chats and emails.
• Help customers solve their problems.
• Select technicians to fulfill the client's order.
• Appoint a technician to fulfill the order.
• Classify calls by tagging them (Tags)

• Work schedule 5 working days + 2 days off (Saturday and Sunday) from 4:00 p.m. to 1:00 a.m.
• Stable and decent earnings in currency.
• Cool and creative team of real professionals.
• Friendly team building.
• Paid vacation - 21 days a year.
• Paid sick leave - 5 days a year.

Workflow is always open to interesting people with a decent background, who are not afraid to challenge themselves, ready to self-develop and learn. And we are waiting for not just an operator, but a partner who will strengthen our Dispatch-team, help customers solve their problems and complement a cool team to achieve big goals!