Community Support Manager in Panda Team

We are currently looking for a talented and energetic Community Support Manager for our education platform. As a Community Support Manager, you will communicate with our customers, answer their questions, solve problematic situations, and also make a presentation of the platform's functionality to its users. And from creative tasks: you develop and implement new strategies for attracting and retaining the audience. Responsibilities: - Processing requests from users. - Planning and updating the schedules of teachers and students. - Solving problem situations. new features of the platform, interaction with the community.- Interaction with the community, stimulation of discussions and involvement in participation in activity.- Keeping statistics and reporting on work results. Requirements:- Previous experience is not required, but it would be cool if you have some skills in the field of community management in social networks or experience as a Customer Support Manager.- Ability to work with various social platforms.- High level of written and verbal communication.- High level of emotional intelligence.- To do approach to any task.- Not afraid of changes.- Be ready to learn and help people.- Be able to think out of the box.- Be able to analyze data and interpret them into numbers.- Willingness to make the field online education is better! We offer flexible working hours and the ability to work remotely. Here you will find a friendly and supportive team that is always ready to help.