Community manager, PR, SERM, ORM specialist in ESputnik

ABOUT US: eSputnik is an omnichannel customer data platform for medium and large businesses. We help retail, e-commerce and SaaS companies to communicate with their customers, increasing sales and loyalty. A few years ago, we began to expand internationally level, and now we are stepping into the markets of Europe and the USA with new projects. For faster development of our company, we need ambitious and proactive specialists. We are currently looking for an experienced Community manager, PR, SERM/ORM specialist (online reputation management specialist) who is ready to ensure the development of our company online. It is important for us that a person knows how to manage reputation in social networks, build long-term relationships and expand the influence of the brand and the company's experts. KEY RESPONSIBILITIES: monitor mentions of the company and/or experts; regularly analyze demographic characteristics, preferences and behavior of the audience; keep abreast of the latest trends, news and discussions on the topic of retention marketing and look for opportunities to participate in these discussions; develop and implement communication strategy to increase the presence of the brand in social networks; work with Facebook, Instagram, X (Twitter), LinkedIn, YouTube, Telegram and promote our product on these platforms; work with reviews on platforms such as G2Crowd, Trustpilot, Capterra; collect reviews and recommendations about the company and place on the website; create content in accordance with the company's social media strategy and experts; prepare technical specifications for the development of banners for the designer and videographer; prepare monthly reports. PROFESSIONAL EXPERIENCE: knowledge of English at the Upper Intermediate level and above; Ukrainian — native; experience in managing business pages, tracking mentions, brand development in social networks; knowledge of marketing terminology; experience in writing expert content for social networks; initiative, the desire to implement your ideas and look for opportunities for their implementation, without waiting for clear tasks. It will be a plus: experience in developing an employer brand ; successful cases of development and implementation of communication strategy; experience in SMM for IT companies. WE OFFER: flexible 8-hour work schedule Mon-Fri; comfortable office in the center of Dnipro with guaranteed electricity and uninterrupted internet; possibility to work remotely or hybrid schedule; vacation 18 working days and days off on public holidays; partial compensation for learning English and training courses; a cool team of professional and fun people. If you are looking for a driven and ambitious product company with continuous innovation and interesting projects (eSputnik, Reteno, Yespo) - join our team. Leave your feedback or send your CV to telegram [feedback]