Community/Customer Care Manager in Stroom Network

Community/Customer Care Manager

віддалено

We are looking for a Community/Customer Care manager to join our team on a full-time basis.

Responsibilities:

• Communicate with Stroom users across Discord, Telegram and Twitter
• Respond to customer inquiries and support tickets, adhering to the brand voice
• Submit protocol bugs to the development team
• Create and set up community rules and enforce their compliance
• Provide the community with the necessary information about Stroom protocol, current activities, etc.
• Coordinate with Product/Development/Marketing teams user issue resolution to increase their product satisfaction and loyalty
• Constantly update the FAQ section with urgent questions
• Drive community/support direction and propose improvements

Requirements :

• English B2+ is a must. All communication with users is conducted exclusively in English
• Highly self-organized and able to get things done
• Attention to detail and a high learning curve
• Strong relationship-building skills
• Prior experience with the crypto industry from 1 year (either as an employee or as an industry enthusiast)

Nice to have:

• Understanding what crypto staking is
• Defi industry’s latest trends and major players
• Previous experience as a Community/Support manager
• Ability to explain complex concepts in simple terms

We offer:

• Remote format of work
• Flexible working hours
• Work-life balance atmosphere
• The ability to focus on your work: a lack of bureaucracy and micromanagement
• Positive and friendly communication culture
• 20 paid vacation days
• 5 paid sick leaves
• Education reimbursement

Recruiting process:

Feel free to contact me & send your CV to join our team