Commercial Director of Managed Services in Gaming Innovation Group

Commercial Director of Managed Services - internal and external reachGiG is a dynamic and rapidly growing iGaming company at the forefront of the industry. We specialise in providing comprehensive managed services solutions to online casino operators, leveraging cutting-edge technology and a commitment to excellence. As we continue to expand our portfolio and client base, we are seeking a talented and experienced Commercial Director of Managed Services to play a pivotal role in driving our commercial strategy and supporting the Group Director of Business Operations.Key Responsibilities:Commercial Strategy Development: Collaborate with the Group Director of Business Operations to develop and execute the commercial strategy for our managed services division, focusing on revenue growth, profitability, and client satisfactionClient Relationship Management: Serve as a key point of contact for high-value clients, understanding their business needs and objectives to identify opportunities for upselling, cross-selling, and relationship expansionNew Business Development: Lead efforts to identify and pursue new business opportunities within the igaming industry, leveraging your knowledge of SEO, CRM, product, online casino setup, managed services, and paid media to drive growth and expansionCRM Integration: Act as a liaison between the commercial team and the CRM team, ensuring alignment of strategies and initiatives to maximise customer retention, engagement, and lifetime valueProduct Development Support: Collaborate with the product team to provide insights and recommendations for the development of new managed services offerings and enhancements to existing products, based on market demand and client feedbackOnline Casino Setup Expertise: Leverage your expertise in online casino setup to provide guidance and support to clients during the onboarding process, ensuring a seamless transition and optimal utilisation of our servicesManaged Services Optimization: Continuously monitor and optimise the performance of our managed services offerings, utilising data-driven insights and best practices to drive efficiency, effectiveness, and client satisfactionCross-functional Collaboration: Work closely with internal teams, including operations, finance, marketing, and legal, to ensure alignment and coordination in delivering exceptional service to clients and driving business growthLeadership and Team Development: Provide leadership, guidance, and mentorship, fostering a culture of excellence, collaboration, and continuous improvementRequirementsBachelor's degree in Business Administration, Marketing, or a related field; MBA preferredProven experience in an operational leadership role within the iGaming industry, with a knowledgebase of SEO, CRM, product, online casino setup, managed services, and paid mediaExcellent client relationship management skills, with the ability to build and maintain long-term partnershipsStrategic thinker with a results-oriented mindset and the ability to translate vision into actionable plansExceptional communication and presentation skills, with the ability to influence and persuade stakeholders at all levelsAnalytical mindset, with the ability to analyse data, identify trends, and make data-driven decisionsStrong leadership and team management skills, with the ability to motivate and inspire a high-performing teamAbility to thrive in a fast-paced, dynamic environment and manage multiple priorities effectivelyBenefitsCompetitive salaryComprehensive health and wellness benefits packageOpportunities for professional growth and developmentDynamic and collaborative work environmentEmployee discounts and perksFlexible work schedule Show more Show less Должностной уровень Директор Тип занятости Полный рабочий день Должностные обязанности Администрация и Промышленное производство Отрасли Технологии, информационные средства и Интернет