Clinical Scheduler in Actalent

Actalent is hiring medical professionals with call center/customer service experienceDescription: Answer inbound phone calls efficiently and with proper etiquette (expected ~ 80-100 calls/day) Schedule patient appointments in the correct office with the appropriate care team member Triage calls to determine urgency of patients need and escalate to clinic when necessary Direct phone calls to appropriate department as necessary (ie Medical Records, Referrals, Billing) Provide patients with general information, location, and answers to questions Accurately document conversations within the patient medical record Document and send communications to the clinical team via the EMR Minimum Requirements: Telemarketing/Call Center Experience: min. 1 year Clinical experience/schooling (e.g: Medical Assistants, Pharmacy Technicians, CNAs) High School Graduate Fundamental understanding of the U.S. Healthcare system, including basic medical terminology and medical insurance knowledge Electronic Health Records experience Schedule:Monday-Friday 8AM-5PMExperience Level:Entry LevelAbout ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & InclusionAt Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:Hiring diverse talentMaintaining an inclusive environment through persistent self-reflectionBuilding a culture of care, engagement, and recognition with clear outcomesEnsuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. Show more Show less Должностной уровень Молодой специалист Тип занятости Полный рабочий день Должностные обязанности Медицинские услуги Отрасли Бизнес-консалтинг и услуги