Client Support Coordinator in Octave

About the Company:Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.About the Role:Octave is looking for an outstanding Client Support Coordinator with a strong commitment to customer service excellence and operational efficiency. If you are an absolute wiz at learning and multitasking across different software systems, thrive off finding new ways to improve processes, and enjoy mastering a breadth of knowledge, we'd love to meet you!Octave's Client Support Coordinator is a crucial member of our Operations Support Team, being the front door to and advocating for clients to ensure they receive the support they need. As a master generalist, you’ll interact with prospects and clients daily by corresponding with them, addressing their questions and concerns, and educating them about our services. You’ll also assist with preparing new clients for care, ensuring they are informed and set up for success. In essence, you’ll be the connection point between clients and the Octave system, all while demonstrating care, compassion, and competence.This is a unique role that is well-suited for someone who has a passion for customer service, enjoys the fast-pace of operations, and is excited about growth at an innovative startup.Responsibilities Include:Serve as a primary point of contact for clients, managing communications across various platforms and channels (e.g., email, phone, etc.) with warmth and efficiency.Educate clients about Octave services, ensuring they are well-informed and prepared for success.Assist with new client onboarding, including paperwork and billing information collection.Coordinate, track, and communicate about new client referrals and inquiries effectively.Collaborate with colleagues to streamline processes and surpass service standards.Uphold Octave’s commitment to delivering extraordinary care in every interaction.Preferred Qualifications:At least 2 years of experience in a high-touch customer service role, ideally in Healthcare or a related field.Preferred 1+ years of experience managing customer inquiries and support over the phone with a friendly and professional demeanor.Demonstrated ability to multitask in a fast-paced environment with meticulous attention to detail.Comfortable with managing information across various software systems, and open to learning new technologies. Excellent written and verbal communication skills, both with customers and teammates.Track record of identifying and implementing process improvements. Flexible and adaptable, willing to step outside your defined role.Skilled in handling sensitive situations with discretion and empathy.Additional Requirements:Ability to work weekends on a rotating schedule.Experience with medical records and requests is a plus.Experience with medical referrals is a plus.Octave's Company Values:The below values drive our day-to-day operations.We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.Physical Requirements:Prolonged periods sitting at a desk and working on a computer. Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. Must be able to observe and communicate information on company provided laptop. Move up to 10 pounds on occasion.Must be eligible to work in the United States without sponsorship now or in the future.Compensation:Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings. Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information.Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.The salary range for this role is $26.00 - $30.00 per hour.Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Application Instructions:Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment. Show more Show less Должностной уровень Молодой специалист Тип занятости Полный рабочий день Должностные обязанности Информационные технологии Отрасли Охрана психического здоровья