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Client Success Representative in Everhelp
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Everhelp
Genesis -an international IT company that provides a full range of services. More than 1500 people in five countries create products for over 200 million unique users on a monthly basis. We are one of the largest partners of Facebook, Google, Snapchat and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and investment fund.
EVERHELP is a project in the Gonesis ecosystem. We are a team of professionals that develops an outsourcing support for many clients around the world at a growing pace: the project was created in 2021, but in the last year we have grown by 82%. Our staff are currently safe, we have kept all the jobs, we continue to strengthen our team and keep the RETENTION RATE at a level not less than 90%.
- Processing users' requests through e-mail, and in the future, perhaps also through chats.
- Checking Customer Information and Analysis of Preliminary Appeals History. FONT-Weight: 300 "> Determination of the source and context of the request.
- Detection and Document of Errors, Collection and Transfer of Product Feedback.
- Clarification of details in difficult cases.
- Provision of Risk ChargeBacks and appeals that can adversely affect the company's reputation.
- Identification of cases that can have legal or financial risks and their timely escalation.
ABOUT YOU:
- You have English at Upper-Interpediate/Advanced: Competent written and spoken language.
- You have excellent communication skills: you can politely, professionally and timely resolve client complaints.
- You can work on your own and as part of different teams.
- You are attentive/-on, persistent/-o and oriented/-on to search for solutions.
- Flexible/-Ka to work schedule (you may need to work at night and weekends).
- You have a strong labor ethics, and you are quickly adapting to changes in the dynamic business environment. font-style: inherit "> will be cool if you have:
- Experience with basic CRM systems.
- Experience with E-Mail Management Software and Communication Tools. FONT-Weight: 300 "> Understanding the principles of payment systems and experience in the preparation of Bug Report'ov.
- confidence, enthusiasm and ability to operate the workload.
- High empathy and good memory.
- The desire to develop your knowledge and skills.
Working in Everhelp is:
- Ability to join the Ukrainian company and assist the economy of our country.
- 20+ days of vacation and hospital without restrictions.
- Health Insurance and +10 additional healthcare weekends to restore their condition and resources.
- Ability to work completely remotely.
- Professional team of specialists ready to share their expertise, internal communities and team activities that contribute to constant learning and development both in the team and at the individual level. FONT-WIGHT: 300 "> Career growth to leadership role: 32% of our PRAtsivnikov went to new positions during their first year of company work, 86% of our Team Leads are our yesterday's agents. Sport.
Don't delay! Send your cv and join Everhelp.
