Client Success Manager in ACU-Serve Corp.

POSITION SUMMARY: The Client Success Manager will be responsible for the overall well-being of dedicated clients and team members. The Client Success Manager must ensure the company is performing at its highest potential with oversite on the amount of work needing to be completed on each account. The Client Success Manager must assure high levels of productivity and efficiency while seeking to reduce costs. The Success Manager must communicate client and team member needs effectively and timely to achieve company goals. The Success Manager must understand staffing requirements and training needs of each client and team member they manage. The Success Manager must be able to analyze data and communicate findings.DUTIES & RESPONSIBILITIES:Work as the lead point of contract for all matters specific to a client accountManage a team of Account Managers and AR Specialists with emphasis on:(Collector efficiency, Invoice Touches, PTO Requests, new employee and annual reviews, Corrective Action Plans)Maintain and build strong, long-lasting relationshipsAssist with challenging client requests or issues escalations as neededIdentify new business opportunities with existing clientsSolicit employee feedback and respond timelyIdentify and address problems and opportunities for the companyAchieve and maintain standard levels of service o AR over 90 <15% o Write offs <7% o Collections >90%Ensure client work is completed on timeDetermine company needs and connect departments or groups to work together to solve problemsCollaborates with executive leadership for onboarding of new clients and projectsCollaborates with team members to ensure seamless business execution, reinforce positive moral, and uphold company valuesConsult with trainers, other managers, and executive leadershipPro-actively solves problems and provides timely resolution to ensure minimal impact on the company and its clientWork on multiple projects simultaneously and adapt to changing priorities Meet multiple project deadlines while maintaining accuracy and attention to detailDisplay commitment to quality service through appropriate follow through, urgency and persistenceHelp promote a company culture that encourages top performance and high morale •Performs other duties as assignedQUALIFICATIONS & EXPERIENCE: Proven work experience as a Senior AR Specialist, Account Manager or other lead roleDemonstrate the ability to communicate, present and influence leadership at all levels of an organization, including executive levelExperience delivering client-focused solutions to customer needsProficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), Claims, Clarity and SmartsheetStrict adherence to company philosophy/mission statement/vision and goalsExcellent interpersonal skills and communication with all levels of management and employeesCritical thinker who can analyze situations and make decisions that support company goals and help to solve problemsStrong verbal skills with a mix between soft and hard skillsStrong motivational and listening skillsStrong written communication skillsStrong project management skills with the ability to help coordinate multiple projectsOrganized and able to create multiple timelines and schedulesAble to multitask, prioritize, and manage time efficientlyAble to analyze problems and strategize for better solutionsPHYSICAL EFFORT:Work time will be spent sitting approximately 95% of the time, standing and walking approximately 5% of work time. PC Keyboarding will constitute approximately 80% of work time. May require some travel.#remote#LI-KL1 Show more Show less Должностной уровень Руководитель среднего звена Тип занятости Полный рабочий день Должностные обязанности Обслуживание и поддержка клиентов Отрасли Больницы и медицинское обслуживание