Client Service Team Lead (Technical) in Dataweb Global Group

Dataweb Global Group — an international IT infrastructure solutions provider, is looking for a Client Service Team Lead (Technical).The company was founded in 2002, and now it’s one of the market’s leaders in providing Dedicated Servers, CDN, Collocation, and Cloud Servers solutions. Our customers are international high-loaded projects: VOD cinemas, Ad/CPA networks, FinTech, SaaS, and file-sharing services providers. We have 21 PoPs worldwide in the USA, Europe, and Asia.Responsibilities:- Efficient organization and leadership of the technical support team within the Client Service Department structure, including task distribution, setting priorities, and achieving customer service goals- Ongoing monitoring of customer service quality, conducting feedback analysis, identifying problem areas, and developing plans for improvement- Coordination and oversight of order processing, interaction with clients and technical specialists at all stages of implementation, including resolving complex client issues- Continuous improvement of technical support processes, implementation of innovations to enhance efficiency and service quality- Recruitment, training, motivation, evaluation, and development of team members, along with fostering a positive work environmentRequirements:- Experience in technical support, preferably with management or team leadership experience- Knowledge of the hosting market (dedicated servers, CDN, VPS, domains, etc)- Deep understanding of the configuration and features of server hardware, technical specifications- Experience of working with clients (B2B) and focus on the service component and its development- Good communication skills, experience of effective work with proposals and objections- Upper-intermediate English level- Ability to plan and organise work, set priorities and provide constructive feedback- Willingness to look for opportunities and solutions- Pro-Ukrainian positionWe offer:- Competitive payment- Opportunity to work from any place in Europe (we provide technical support and arrange workplace)- 25 working days for rest annually, and also paid sick leaves- Different benefits: lunches, insurance, English courses, holidays, gifts, and other pleasant things. And now, we put all the efforts into helping the team’s families, the army, and UkraineLet’s stay strong! And to the connection 🙂