Client Service Representative in RecruitGarden

Any language always has a cultural context - so a high-quality translation requires more than just a dictionary. The product where we are looking for a Client Service Representative creates a world-renowned AI-powered localization platform. Powerful R&D team and amazing conditions. Write me - I will gladly tell you the details! Responsibilities:- manage large amounts of incoming email/phone/chat conversations- identify and assess clients' needs to achieve satisfaction- build sustainable relationships and trust with clients through open and interactive communication- provide accurate, valid, and complete information by using the right methods/tools - handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- follow communication procedures, guidelines, and policies- take the extra mile to engage with clientsRequirements:- fluent English writing and speaking - a must- proven client support experience- track record of over-achieving goals- familiarity with Microsoft Office and CRM systems and practices- client orientation and ability to adapt/respond to different types of characters- excellent communication skills- ability to multi-task, prioritize, and manage time effectively We offer:- flexible shift schedule (mix of mornings, afternoons, and sometimes evenings)- possibility of advancement and career growth- above-average base salary + bonuses- meals, events, and other benefits- friendly team and a young atmosphere