Client Service Representative in RecruitGarden

Any language always has a cultural context - so a high-quality translation requires more than just a dictionary. The product where we are looking for a Client Service Representative creates a world-renowned AI-powered localization platform. Powerful R&D team and amazing conditions. Write - I will gladly tell you the details!

Responsibilities

- manage large amounts of incoming email/phone/chat conversations

- identify and assess clients' needs to achieve satisfaction

- build sustainable relationships and trust with clients through open and interactive communication

- provide accurate, valid, and complete information by using the right methods/tools

- handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- follow communication procedures, guidelines, and policies

- take the extra mile to engage with clients

Requirements

- fluent English writing and speaking - a must

- proven client support experience

- track record of over-achieving goals

- familiarity with Microsoft Office and CRM systems and practices

- client orientation and ability to adapt/respond to different types of characters

- excellent communication skills

- ability to multi-task, prioritize, and manage time effectively

We offer

- flexible shift schedule (mix of mornings, afternoons, and sometimes evenings)

- possibility of advancement and career growth

- above-average base salary + bonuses

- meals, events, and other benefits

- friendly team and a young atmosphere