Client Service Representative in Laba Group

The EdTech market is a game-changer space of opportunities and prospects. By 2025, its global volume will be more than $400 billion. The Laba Group team are the pioneers of the EdTech sphere in Eastern Europe, charged with the idea of ​​turning the online education system around and bringing it to a new level. Briefly about us: in 2015, we started the first master class in In Kyiv, which grew into the Labau business school, in 2019 they opened a school for creatives SKVOT, in 2020 they opened offices in 5 European countries and robot_dreams — a school of programming, analytics and data science, we lead the online education market in Eastern Europe, launched 568+ courses and trained 115,000 + students from more than 50 countries, among the teachers are specialists from Google, Microsoft, Netflix and Nike. By 2025, we will become an EdTech-Unicorn 🦄 To continue to win, we need a team of the best. Therefore, we are currently looking for a Client Service Representative who will strengthen the team on the common path to ambitious goals. As part of the team, you will: communicate with students and help them solve issues related to learning (questions about the course and its filling, on working with a personal office, etc.); to achieve set goals and KPIs; to collect and aggregate feedback from customers for the production department; to solve various complex cases during the training of students. Skill pack for high-quality performance of tasks: you have experience in sales or in customer support from 6 months; you speak Ukrainian; you have well-developed communication skills; you know how to listen and ask a lot of questions; you are not afraid of KPIs and are ready to enjoy the results together with us; you are self-motivated and independently manage your working time; you enjoy positive feedback students. About our offer list: work in the office on Podil in Kyiv, to catch cool insights during conversations with colleagues; schedule from 9:00 a.m. to 6:00 p.m.; 50% compensation for education outside of company courses, sports and English classes — development is important in any which direction, if he drives to achieve results; free access to all Laba Group courses; unlimited vacation for 6 months after starting work; veto on mediocrity: share your ideas - and we will think together how to implement them; cooperation with colleagues from different countries ; unlimited opportunities for career and professional development; $500 for a MacBook per year of work; participation in the revolution in global education. Our recruiting process: screenshot of your profile → interview with the recruiter → test → interview with the Head of Customer Experience & Client Service → final decision. Feel the match? Fill out the form and join 😉 Feedback form - https://apply.workable.com/laba/j/A46CAEB6E9/apply/