Client Process Manager in Tirana , Albania in Ovogene

Job Description

We are seeking an enthusiastic and dedicated Client Process Manager to join our team in Tirana, Albania. This role focuses on coordination and process management, ensuring a smooth and positive experience for our patients.

Main Responsibilities

• Lead Handling: Manage B2C leads, including inquiries, responses, and sales processes.
• Program Sales: Identify client needs, sell appropriate programs, and organize consultations with doctors and embryologists.
• Agreement Management: Handle the signing of agreements and transfer clients to support for ongoing treatment.
• Cross-Selling: Identify opportunities for additional sales to enhance client value.
• Sales Analysis: Analyze sales data and program performance to optimize strategies.
• Patient Support: Assist and coordinate patients throughout their treatment, providing non-medical support and assistance.
• Communication: Coordinate processes between different departments and ensure seamless communication and deliver best services

Qualifications

• Experience: Previous experience in sales or support, preferably in healthcare or B2C.
• Skills: Strong organizational and communication skills, ability to multitask, and proficiency in cross-selling.
• Language: Proficiency in English; other languages are a plus.
• Customer Focus: A strong commitment to excellent client service.

What We Offer

• Competitive Salary: A remuneration package that acknowledges your expertise, experience, and contribution to our team.
• Stable International Work Environment: The opportunity to be part of a robust, global company that offers a dynamic and multicultural workplace.
• Comprehensive Benefits Package: A wide range of benefits designed to support both your professional development and personal well-being.
• Collaborative Team of Professionals: Work alongside passionate experts who love what they do and are always looking to grow and excel.

• Empowerment to Innovate and Improve: We value your initiative and give you the space to propose and implement improvements in your area of work.
   

  Apply today to join our team!