Client Onboarding Manager in ArboStar

ArboStar is a Canadian-Ukrainian SaaS company that develops and sells a unique CRM system for the Arboriculture and Landscaping industries. We are looking for a highly energetic and intelligent individual who will assist us in the development of our product and make our clients happy.

Requirements:

• Excellent communication skills in English (C1 level at least);

• Experience in conducting training sessions for B2B clients;

• Experience in working with B2B clients;

• Previous experience in IT industry;

• Previous experience in the SaaS industry;

• Passion about your role and contribution to the company vision;

• Positive attitude towards customers, company, and colleagues;

• Energy and self-drive — being eager to learn and keen to share;

• Exceptional communication skills and ability to carefully listen;

• Ability to effectively communicate technical information in non-technical terms;

• Willingness to work within the Canadian time zone.

• Excellent text communication skills;

• Presentation preparation experience.

Responsibilities:

• Gathering all the information for the implementation from the clients who just signed up;

• Onboarding process for the new clients assigned to a manager, conducting trainings for the assigned clients;

• Forwarding clients’ requests to the technical team;

• Making sure that all the requests are fulfilled in a timely manner;

• Following clients up in order to make sure that they are actively using the system and do not have any pending questions/issues/requests;

• Regular reporting to manager

• Conducting refresher trainings for the assigned clients;

• Implementation trainings about product;

• Upsales during implementation;

• Keep zero chum.

We offer:

• An opportunity to have a strong influence on the direction of the company;
• Steep learning curve and personal growth;
• Paid vacation;
• Competitive salary;
• Monthly education allowance for courses, training, books, events.