Client manager (Support) in RIA.com

We are Ukrainian product IT company RIA.com.

We develop the well-known products AUTO.RIA, DIM.RIA, AGRO.RIA and RIA.com, which are used by millions of Ukrainians.

We are looking for reinforcements in Customer Care Team Client Manager

What our client-manager does:

Solves the questions of users of the AUTO.RIA, DIM sites .RIA and RIA.com:

• by phone;
• by mail;
• in chat.

We are currently looking for reinforcements specifically for the line.

On average, a client-manager receives 80-100 requests per shift.

What we expect from the client manager:

• experience in telephone consultations;
• sincere care;
• empathy;
• literacy;
• the ability to be a team player.

Would be an advantage:

• experience working in a contact center (inbound/outbound line).

What we offer:

1. Reward

• Paid internship (from the first day);
• Rate - starting from UAH 14,700;
• Bonuses to the rate after the trial period (3 months) - up to UAH 3,500.

2. Terms

• Work schedule: shift (4 working days, 2 days off);
• "Floating" shift start: 08:00 - 17:00, 09:00 - 18: 00, 10:00 - 19:00, 12:00 - 21:00, 13:00 - 22:00; 14:00 - 23:00 (can work remotely)
• 8-hour working day , an hour break for lunch;
• study for about 2.5 - 3 weeks in the office (Vinnytsia) or remotely.
• Schedule for the study period: 9:00 a.m. - 6:00 p.m. .

3. Social package

• 22 days of paid vacation;
• paid sick leave;
• 50% compensation for language courses (after the trial period ends).

4. Development Program

• the possibility of moving between categories with an increase in the rate and bonuses twice a year;
• the possibility of moving to other teams of the company;
• individual corrective classes with a supervisor;
• corporate trainings.

5. Motivation

• 2 monthly and 1 annual motivational programs with bonuses for the best employees
• spiritual team building with the team (once a quarter).