Client manager (Support) in RIA.com

We are a Ukrainian product IT company RIA.com.

We develop the well-known products AUTO.RIA, DIM.RIA, AGRO.RIA and RIA.com, which are used by millions of Ukrainians.

We are looking for reinforcements in Customer Care Team Client Manager

What our client-manager does:

Solves the questions of users of the AUTO.RIA, DIM sites .RIA and RIA.com:

• by phone;
• by mail;
• in chat.

On average, a client-manager receives 80-120 requests per shift.

What we expect from the client-manager:

• experience in telephone consultations;
• sincere care;
• empathy;
• literacy;
• the ability to be a team player.

Would be an advantage:

• experience working in a contact center (inbound/outbound line).

What we offer:

1. Reward

• Paid internship (from the first day);
• Rate - starting from UAH 14,700;
• Bonuses to the rate after the trial period (3 months) — up to UAH 3,750.

2. Terms

• Work schedule: shift (4 working days, 2 days off);
• "Floating" shift start: 08:00 - 17:00, 09:00 - 18: 00, 10:00 - 19:00, 12:00 - 21:00, 13:00 - 22:00; 14:00 - 23:00. lunch;
• studying for about 1-1.5 months in the office (Vinnytsia) or remotely;
• remote work format (we provide equipment), if necessary - in the office (there is generator and Starlink).

3. Social package

• 22 days of paid vacation (11 days in each half year);
• paid sick leave;
• 50% compensation for language courses (after half a year of experience ).

4. Development Program

• the possibility of moving between categories with an increase in the rate and bonuses twice a year;
• the possibility of moving to other teams of the company;
• individual corrective classes with a supervisor;
• corporate trainings.

5. Motivation

• 2 monthly and 1 annual motivational programs with bonuses for the best employees
• spiritual team building with the team (once a quarter).