Client Experience Manager (St. Taras Shevchenko) in Farmastor

The national pharmaceutical company "Pharmaster" invites a Customer Experience Manager to its team. We need an employee who has: experience in a similar position from the 1st year; analytical abilities; experience in project management and implementation of service improvement strategies; organization, communication, customer orientation , identification of client needs. Tasks you will work with: Implementation of the system and methods of automation of monitoring, feedback, feedback; Daily monitoring of key Internet resources and channels of interaction with clients to track feedback; Responding to problem situations, interaction with other departments to obtain information about the causes and the implementation of a plan to solve them; Quickly and efficiently process customer complaints, validate decisions based on customer complaints; Publication on Internet resources of the company's position regarding the results of incident reviews; Work on reducing customer complaints; Forming proposals for changing the company's services and products , participation in their implementation. We offer: interesting tasks and professional growth; work in a large company that is constantly developing; official employment according to the Labor Code; office in the city center (next to T. Shevchenko metro station); work schedule 5/2 from 9: 00 to 18:00#We develop — We develop!#Send your resume or call: https://www.add.uahttps://www.facebook.com/PharmastorPlanet/https://instagram.com/dobrogodnia_farmacevt?igshid =15vtce5c2gb7h