Client Care Agent (Entry Level) - Client Engagement Team in TATCHA

What We NeedAs Customer Care Agent you will be the voice of Tatcha, interacting with our customers and providing exceptional customer service. You will actively participate in order processing, returns coordination, product knowledge, multi - channel promotion activity support, and direct interaction with our consumers team.Full Time Role: Starting ImmediatelyHourly rate: $20.00 to $22.00Based in San Francisco: Require you to be in the office for initial training, then work remote full time.40 hour work week + all hands on deck during Black Friday weekend through Cyber Monday and Friends and Family event in May/June! Other weekend support required around tentpole events.Each Day At TATCHA Is Different With New Problems To Solve And Tasks To Tackle, But Here Is An Idea Of Some Of The Things You Will Work OnWill Serve as the front line, on-call resource for all customers via phone, email and live chat.Utilize superior product knowledge skills to educate and retain customersSupport customers in navigating the website and customizing accountsEffectively communicate new offers and promotions to customersAssisting consumers through challenges and/or issues to resolutionPerform all required customer follow-up in a timely mannerHandle essential customer service related administrative tasks as neededHandle order entry, missing packages, missing items, and other types of tasksProcess returns, refunds, exchanges, and credit adjustmentsAssist with additional projects/assignments as directed by your managerProvide basic beauty consultation advice as neededWho you AreYou Are Able To Learn Quickly And Take Initiative, As Our Company Is a Dynamic And Ever-evolving Business. To Succeed In This Position You Must HaveEnthusiastic & Entrepreneurial mind setSuperior listening and communication skillsExcellent phone presence and etiquette; clear, intelligent speaking voice a mustGenuine passion for helping othersExperience with conflict management (calm demeanor)Work independently (holding yourself accountable for your work hours)Experience in the Beauty industry is a plus!Beauty Counter sales experience is a plusBi-lingual is a plusSkill SetMust be able to support email, chat and phone. Must be able to work in a fast paced environment and be detail oriented.Must be able to navigate through multiple programs and applications.Must be able to work with a Mac or Windows computer. (Well-Versed)Must be able to work with customers to provide support in a friendly manner. Must be able to multitask, and be able to make judgment calls quicklyMust be able to work with several programs at once to provide service to our clients.Requirements2 years of Customer Service experience recommendedMust be able to use personal mobile devices as an authenticator Internet / Computer savvy to include email and Microsoft Word & Excel.Reliable, consistent attendance and punctualityLocation: SF Bay area based - must be able to travel into HQ if neededHours of operation 8am-6pm is the range + potential weekend availability/holidays etc. (BFCM/holidays availability is mandatory)Must have a quiet work space at home. Strong internet connection. Strong grammar/written english skills The expected hourly rate for this full time position is $20.00 to $22.00 per hour. The exact hourly rate will be determined by various factors including experience, skills, education, geographic location, and budget.Tatcha is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local lawWe respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All employment is decided on the basis of qualifications, experience and business need.Tatcha will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Show more Show less Должностной уровень Молодой специалист Тип занятости Полный рабочий день Должностные обязанности Продажи и Развитие бизнеса Отрасли Парфюмерно-косметическая промышленность