Complaints specialist in MHP, PrAT

MHP is an international company in the field of food and agro technologies, which unites more than 26 thousand employees< /b> at over 40 enterprises in 17 regions of Ukraine and about 4 thousand employees abroad.

You will definitely recognize us by such brands as: "Our Ryaba", "Our Ryaba is Appetizing", "Bashchynsky", "Easy!", Kurator, "Secrets of the Chef".

In today's geopolitical situation, the MHP operates according to the principle of business as usual. It is our belief that this is how we can help our country the most today!

Our enterprises are working normally, and large-scale innovative projects are starting as planned .

We are expanding our team and offer vacancies for professionals who are interested in projects unique to Ukraine in various fields.

What we will instruct you:

• Timely and correct registration of complaints in the SAP CRM system
• Determining the direction of responsibility for complaints and directing them to responsible persons for internal investigation
• Conducting internal investigations to identify the causes of process inconsistencies and corrective actions with the aim of avoiding similar inconsistencies in the future by categories: document delays, document errors, operational and logistical losses Monitoring the progress of complaints processing
• Preparing responses to clients with the results of investigations< /li>
• Calculating the amount of compensation to customers based on the results of internal investigations, checking documents confirming customer losses, and agreeing the amount of compensation in the SAP CRM system
• Initiating and controlling compensation to customers, as well as calculating Company losses Formation of periodic reporting on complaints and compensations (month, quarter, year)

We are happy to invite you to an interview if you:

• You have experience working with complaints or in customer support
• A confident user of 1C, POWER BI, SAP, CRM, Excel programs
• Know Incoterms rules< /li>
• You have excellent communication skills, proactive

Why should you come to us?

• You will find a team of like-minded people
• You will be able to improve every day in our own employee development center
• You will have the opportunity to join unique projects that have no analogues in Ukraine
• You will receive an official and competitive salary in accordance with all norms of the Labor Code of Ukraine
• You will have the opportunity to use the services of a corporate psychologistlogo