Chief specialist in tone of voice training in DTEK, TOV, Energetichna kompaniya

YASNO is a brand under which a group of companies operates in the supply of electricity, gas, energy efficiency solutions and electric vehicles. We provide services for 3.5 million Ukrainian families and 80,000 legal clients. Three companies of the YASNO brand three times topped the rating of electricity suppliers of Ukraine compiled by the DiXi Group analytical center as part of the USAID project. Chief tone of voice training specialist Together with you, we will solve the following tasks: Development of a training program for the implementation of "tone of voice" for voice and online channels of customer requests; Adaptation of tone of voice materials for various customer service channels (voice, online, chats, letters, face-to-face visit to the energy office, etc.) with transfer for verification to the Marketing Directorate; Analysis of existing TOP topics of requests and formation of examples of the required communication style; Implementation of tone of voice training; Providing feedback to employees within the framework of tone of voice implementation; Measuring the results and summarizing tone of voice staff training; Help with adaptation of other tone of voice training materials, including training of new employees; Collection of materials from the 1st line - letters and scripts according to which communicate with clients (development of new communications, adaptation of existing ones) You are a candidate if you have: Experience in training for employees; , structure the material You can expect: A team of professionals; Interesting projects; Professional development; Career growth opportunities; cool merch; a modern office in UNIT.City with a gym and massage chairs; free parking with a shuttle from the nearest metro stations; and of course: official employment, competitive pay (always on time and transparent remuneration), annual bonus, health insurance