Chief Officer Customer Support in PIN-UP.BUSINESS

Chief Officer Customer Support Лімасол (Кіпр), Алмати (Казахстан) Requirements Proven work experience asaCEO orHead ofClient Relationship/Customer Support Management orsimilar role equivalent; Solid background incustomer acquisition strategies; Strong knowledge ofCRM systems and principles: particularly customer life-cycle touch-points such asemail, SMS, calls and more; Technical expertise with CRM and analytical systems; Knowledge ofcommunicative with calls, email, SMS, chats, messengers methods and best practices; Sales experience; English B2-C1level; Desire torelocate toCyprus. Will beplus Experience inmanaging contact centers inthe Gambling niche; Experience inland based oronline gambling business; BSc inMarketing orarelevant field. Responsibilities Monitoring customer relationships with existing and new customers through CRMsystems; Ensure the CRM system provides aneffective sales funnel; Develop and implement marketing techniques and strategies that will drive new customers; Manage the Registrations, Retention, Activation, Reactivation, depositing and other CRMstrategies; Suggest new methods toaddress customers’ needs; Assist with organizing promotional events toreach prospective customers; Conduct Contact Center research tofollow trends and competition. Our benefits toyou Anexciting and challenging job inafast-growing product ecosystem, the opportunity tobepart ofamulticultural team oftop professionals inMarketing, Management, Operations, Engineering and Architecture, etc.; Great working atmosphere with passionateIT experts and leaders, sharing afriendly culture and asuccess-driven mindset isguaranteed; Beautiful offices inKyiv, Warsaw, Limassol, Almaty, Yerevan work with comfort and enjoy the opportunity tobuild anetwork ofconnections withIT professionals day byday; Laptop &all necessary equipment for work according tothe ecosystem standards; Paid vacations, personal events days, days off; Paid sick leave; Medical insurance; Referral program— enjoy cooperation with your colleagues and get the bonus; Educational support byour L&Dteam: internal and external trainings and conferences, courses onUdemy; Free internal English courses; Sport Benefit; Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and books lovers, board games cozy evenings, special office days dedicated toholidays, etc.; Company events, team buildings.