Chief Officer Customer Support in PIN-UP.BUSINESS

Requirements

• Proven work experience as a CEO or Head of Client Relationship/Customer Support Management or similar role equivalent;
• Solid background in customer acquisition strategies;
• Strong knowledge of CRM systems and principles: particularly customer life-cycle touch-points such as email, SMS, calls and more;
• Technical expertise with CRM and analytical systems;
• Knowledge of communicative with calls, email, SMS, chats, messengers methods and best practices;
• Sales experience;
• English B2-C1 level;
• Desire to relocate to Cyprus.

Will be plus

• Experience in managing contact centers in the Gambling niche;
• Experience in land based or online gambling business;
• BSc in Marketing or a relevant field.

Responsibilities

• Monitoring customer relationships with existing and new customers through CRM systems;
• Ensure the CRM system provides an effective sales funnel;
• Develop and implement marketing techniques and strategies that will drive new customers;
• Manage the Registrations, Retention, Activation, Reactivation, depositing and other CRM strategies;
• Suggest new methods to address customers’ needs;
• Assist with organizing promotional events to reach prospective customers;
• Conduct Contact Center research to follow trends and competition.

Our benefits to you

• An exciting and challenging job in a fast-growing product ecosystem, the opportunity to be part of a multicultural team of top professionals in Marketing, Management, Operations, Engineering and Architecture, etc.;
• Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
• Beautiful offices in Kyiv, Warsaw, Limassol, Almaty, Yerevan work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day;
• Laptop & all necessary equipment for work according to the ecosystem standards;
• Paid vacations, personal events days, days off;
• Paid sick leave;
• Medical insurance;
• Referral program — enjoy cooperation with your colleagues and get the bonus;
• Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;
• Free internal English courses;
• Sport Benefit;
• Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and books lovers, board games cozy evenings, special office days dedicated to holidays, etc.;
• Company events, team buildings.