Chat Representative (Remote) in Staples

Job DescriptionStaples is an Equal Opportunity Employer who values the diversity of our people, products, and services.Staples is business to business. You’re what binds us together.Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.What You’ll Be DoingEffectively manage phone, email, and/or chat online workflowEngage and initiate conversations with users visiting our website via live chat.Provide accurate and compelling information about our products and services to potential customers.Guide users through the sales process, from initial contact to purchase, ensuring a smooth and positive experience.Route users to the appropriate support or sales associate when needs become complex/out of chat representatives basic knowledge.What You Bring To The TableStrong organization and time management skills; able to juggle multiple prioritiesEffective communications skills, comes across positiveProactive in natureExceptional typing ability (60 wpm)QualificationsWhat’s needed- Basic Qualifications:High school diploma or GED1+ year experience in a customer focused, customer service, or sales roleWhat’s Needed- Preferred QualificationsPrevious experience using salesforce or a comparable sales toolExperience using a computer, Excel and OutlookWe OfferInclusive culture with associate-led Business Resource GroupsFlexible PTO (112 hours) and Holiday ScheduleOnline and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! About UsStaples is an Equal Opportunity Employer who values the diversity of our people, products, and services. Show more Show less Должностной уровень Руководитель среднего звена Тип занятости Полный рабочий день Должностные обязанности Другое Отрасли Розничная торговля офисным оборудованием