Chat operator / Chat manager (Customer support) in Oltenzo

Job: Chat Operator / Chat Manager (Customer Support)
Company: Recruitment agency (search for an IT client)
Work format: Remote / office (by agreement)
Schedule: Shifting / flexible (details to be agreed)

About client company:
Our client is a modern IT company specializing in digital products and services, actively expanding the support team and looking for a responsible and communicative chat operator to work with customers online.

Responsibilities:

• Communicating with users via online chat in real time.

• Responding to customer requests, providing information and help in resolving issues.

• Working according to internal scripts and instructions.

• Fixing requests in the system and transferring complex cases to specialized specialists.

• Maintaining a high level of service and positive customer experience.

Requirements:

• Experience as a chat operator / as a support manager is desirable, but not required (without experience is also considered).

• Confident use of a PC, fast typing.

• Resistance to stress, responsibility, customer orientation.

• Attention to details and the ability to work according to instructions.

Terms jobs:

• Official registration through an agency or directly at the client company (depending on the format).

• Competitive salary + bonuses for results.

• Training and support at the start.

• Career growth in an IT company.

• Friendly team and comfortable terms and conditions.

How to apply:

Send your resume in response to this vacancy and our recruiter will contact you with details and next steps.