Case management specialist \Case Officer in Premiere Urgence Internationale

Premiere Urgence Internationale (PUI)is a non-profit, non-political and non-religious humanitarian non-governmental organization. PUI launched a humanitarian intervention in Ukraine in February 2015. The goals of the mission are to improve or restore equal access to primary medical care for the local and displaced population affected by the military conflict, and to improve their living conditions by covering their basic needs. font-style: normal">QUALIFICATION REQUIREMENTS

• 1 year, working in an NGO is an advantage

Language skills: Fluency in the Ukrainian language and knowledge English language (written and spoken).

Knowledge and skills:

• Knowledge of the process, principles and standards of case management;
• Understanding the context;
• High level of empathy when working with beneficiaries; 
• Finding solutions;
• Owning the skills of system archiving and information management;
•  Excellent knowledge of the principles of protection and EMS; 
• Excellent communication skills, active listening;
• Analytical skills;
• Teamwork; Organizational skills; 
• Respect for the principles of professional confidentiality;
• Patience.

KEY DUTIES:

TASKS AND DUTIES

1. Identification of the most vulnerable persons and households exposed to risks

• Organize informational and educational events and visits to places in various settlements where the activity is implemented;
• Conduct initial assessment in order to identify persons with special needs/extremely vulnerable persons who need individual case management;
• Join team visits from other departmentsto locations (e.g. Shelter, Medical Care, Protection, MEAL, Livelihood sector teams) to safely identify vulnerable individuals and redirect them.

2. Social counseling and case management 

• Counsel interested persons and inform them about PUI services;
• Conduct home visits to assess the needs of interested persons, taking into account the environment in which they live, social and emotional factors that can affect the well-being of a person and his family;
• Together with interested parties, create an action plan to respond to urgent needs and strengthen the vitality of a person, as well as to implement positive coping mechanisms;
• Under the guidance of a Senior Case Management Specialist, fill out evaluation forms and monitoring the progress of case management, adhering to the principles of confidentiality, accuracy and timeliness;
• Together with external referral specialists, refer cases to internal and external service providers according to the individual's needs and after obtaining the person's informed consent, and monitor the subsequent provision of services;
• Conduct information sessions for stakeholders and their families;
• Discuss next steps with stakeholders and regularly update the case plan according to actions taken and planned;
• Regularly attend case management meetings at base level;
• Report to the Senior Case Management Specialist case management questions on complex cases to obtain final approval of the plan of necessary actions;
• Cooperate with other NGOs and service providers in the region to provide support to interested persons and prevent duplication of services;
• Close the case if no further action is required and if specific needs are met;
• Contribute to strengthening the viability and expanding the opportunities of interested persons, ensuring their full involvement in the case management process;
• Guarantee the safety of interested persons and respect for them, their effective involvement in processes, compliance with the principles of confidentiality regarding their personal data and the right to access services without any signs of discrimination. 

3. Request for financial assistance and next steps

• Submit requests for immediate financial assistance and repeated financial assistance in the field of protection in the event of an urgent need for financial support to help overcome difficulties or reduce risks inprotection ferries;
• Redirect cases to the UNHCR program for the provision of monetary assistance in the field of protection based on need and eligibility;
• After selection, ensure proper monitoring of the use of monetary assistance.

4. Emergency Response Dispatch

• In the event of an emergency (e.g., natural disasters, COVID-19 pandemic, etc.), rapidly deploy to provide timely support to affected individuals and households and redirect them to appropriate service providers;
• Participate in the dissemination of information about activities in the protection sector and measures to prevent and counter the COVID-19 virus at the community level together with the Social Worker and the medical support team.

5. External and internal cooperation

• Organize and attend conferences and coordination meetings together with senior case management specialists;
• At the request of the Senior Case Management Specialist and Defense Specialist provide support to social workers in the organization and implementation of project activities at the community level;
• Regularly cooperate with external referral specialists and update the map of service providers operating in the area of project implementation;
• Join trainings, conferences and meetings together with the Senior Specialist on case management.

6. Reporting

• Provide monthly and quarterly reports to direct supervisors (activity progress, narrative reports, etc.);
• Inform direct supervisor of successes and challenges occurring in the field;
• Report about the progress of measures in the field of protection to the immediate supervisor;
• Report on new trends in the protection sector and propose methods of their implementation.

The tasks and responsibilities defined above are not exhaustive and may change depending on the needs of the project.

TERMS

Start date: March 2026
Term contract with possible continuation

Location: Kharkiv

Working days: Monday to Friday

    We will only contact shortlisted candidates.

Interested candidates should submit their resume and cover letter, including at least 2 reference contacts. 

PUI reserves the right to interview candidates on a rolling basis, so a candidate may be selected before the closing date.

Premiere Urgence Internationale (PUI) is a non-profit, non-political and non-religious humanitarian NGO. PUI started humanitarian intervention in Ukraine in February 2015. The mission's objectives are to improve or restore equitable access to primary health care for the local and displaced population affected by the military conflict and to improve their living conditions by covering their fundamental needs.

Place of work- Kharkiv, Kharkiv region.

Qualifications 

Education Degree: Social Sciences License or equivalent diploma.

Work experience: 

• 1 year, preferably with NGOs.

Language Skills:Fluent in Ukrainian and good command of English (speaking, reading, writing).

Knowledge & Skills:

• Knowledge of CM process, principles and standards;
•  Contextual awareness; Highly empathic in dealing with beneficiaries;
•  Solution oriented mindset;
•  Knowledge of archiving system and case management info management;
• Excellent knowledge of Protection principles and of PSEA;
• Respect of professional confidentiality; 
• Patience.

TASKS AND DUTIES :

1. Identification of the most vulnerable and at-risk individuals and households

• Organize outreach activities and field visits in the different locations of the area of intervention; 
• Conduct initial assessments in order to identify the persons with specific needs/or extremely vulnerable persons who require individual case management;
• Join field teams from other departments (i.e. Shelter, Health, Protection, MEAL, Livelihoods) during their field visits in order to support safe identification and referral.

2. Social counselling and Case management

• Provide counselling services to Persons of Concern and inform them of the services provided by PUI;
• Conduct home visits to assess the needs of persons of concerns, taking into consideration environmental, social and emotional factors that might affect the well-being of the individual and their family;
• Develop with the Persons of Concern specific action plans, in order to respond to immediate needs, but also to strengthen PoC’s resilience and to support the adoption of positive coping mechanisms;
• Fill specific forms for assessments and case management tracking, ensure confidentiality, accuracy and timeliness under the supervision of the CM Supervisor;
• Refer cases to internal and external relevant services based on needs and upon consent, in collaboration with the external Referral Officers, and follow up on the service provision;
• Provide awareness sessions to the PoCs and their family members whenever needed;
• Conduct follow up with the PoCs and update regularly the case plan according to the actions accomplished and the new ones needed;
• Regularly attend case management meetings at base level;
• Report to the CM Supervisor on complex cases for final approval on the needed intervention and actions to be taken;
• Coordinate with other NGOs and actors in the region in order to provide assistance to the PoCs and avoid any duplication in services;
• Close CM files when no further action is required and all the specific needs are met;
• Promote the resilience and empowerment by ensuring PoC’s full participation to the CM process;
• Ensure the safety and respect of PoC and their effective inclusion in all activities, in addition to the confidentiality of their information and their rights to access services without any discrimination.

3. Request and follow-up on cash assistance

• Request Emergency Cash Assistance and Recurrent Protection Cash Assistance upon identification of an urgent need of financial support to overcome a shock or protection concern;
• Refer cases to UNHCR Protection Cash Assistance programme based on the needs and eligibility;
• Upon selection, ensure a proper follow up on the use of Cash Assistance. 

4. Deployment to emergency response

• In case of emergency (i.e. related to climate events, COVID-19 pandemic, etc.), be quickly deployable to provide timely support to the households and individuals impacted, and refer them to relevant services;
• Participate to sensitization activities at community level, in coordination with the Social Worker, Community and the Health team, on protection issues but also on COVID-19 related precautions measures.

5. Coordination with internal and external actors

• Organize and attend case conferences and other coordination meetings in collaboration with the Case Management Supervisors;
• Support Social Workers in the organization and implementation of community-based activities as per the request of the CM Supervisor and Protection Officer;
• Regularly coordinate with the external Referral Officers and actively contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area of implementation;
• Participate in trainings, case conferences and meetings in coordination with the CM Supervisor.

6. Reporting

• Provide monthly & Quarterly reports to the line manager (i.e. tracking sheets, narrative reports, etc.);
• Share information on field-level successes and challenges with the line manager;
• Report on progress of protection activities to the line manager;
• Report on any trend related to protection and propose adaptation measures.

The tasks and responsibilities defined above are non-exhaustive and can evolve depending on the project’s needs.   

CONDITIONS

Starting time: MARCH  2026

HOW TO APPLY:

Interested candidates should submit their CV and cover letter including at least 2 reference contacts.

Only candidates shortlisted will be contacted. PUI reserves the right to close the vacancy prior last day of application submission.