Case Management Officer (Case Management Officer) in Polish Humanitarian Action / POLSKA GUMANITARNA AKCIYa

Polish Humanitarian Action (PHA) invites for cooperation a Case Management Officer

Basic Information:

• Organization: Polish Humanitarian Action (PHA), an international non-governmental organization based in Warsaw, with a representative office in Ukraine
• Position: Case management specialist (Case Management officer);
• Location: Kharkiv
• Type of employment: full-time
• Start date: March 2026
• Duration: 10-month contract (until December 31, 2026) with a 3-month trial period

About PGA:

Polish Humanitarian Action (PGA) is an international non-governmental organization that has been providing humanitarian and development aid worldwide since 1992. So far, interventions have been carried out in 46 countries. With years of experience in the implementation of projects in the fields of water supply, sanitation and hygiene, food security and livelihoods, as well as nutrition and education, PGA focuses its global activities on ensuring the sustainable and stable development of regions suffering from the consequences of armed conflicts, natural disasters and other humanitarian crises. Since July 2014, PGA has been operating in Ukraine, providing humanitarian aid to the most vulnerable people affected by the conflict. PGA provides assistance to internally displaced persons, elderly people and single mothers working in food security, psychosocial support and livelihoods sectors. The PGA branch in Ukraine is currently expanding programming from humanitarian programs to early recovery and development-oriented activities.

Key tasks and responsibilities:

• Supervise the work of case managers to ensure timely implementation of program measures.
• Providing advisory assistance and technical support to partner organizations in the implementation of case management and protection standards.
• Participation in coordination meetings at the level of clusters and working groups, interaction with other protection entities and local authorities.
• Development of materials and conducting trainings for the team and partners on reporting mechanisms and best practices protection.
• Regular monitoring visits to project implementation sites to check compliance of work with established standards.
• Overseeing the creation and maintenance of document flow, as well as ensuring the safe storage of documentation in accordance with data protection policies

The candidate will be selected based on the qualification requirements described below:

• Diploma in sociology, socialwork, psychology, international development or related fields.
• Excellent technical knowledge in the field of case management, PPSSP and legal protection.
• Experience in implementing protection programs in emergency situations.
• Good understanding of the Ukrainian humanitarian context and approaches at the community level.
• Good oral and written communication skills in Ukrainian and English.
• Confident use of Microsoft Office, Google Apps and mobile applications.
• Ability to work independently, respecting confidentiality and interpersonal communication skills.
• Ability to handle workload

What PGA offers:

• Experience of working with a professional and flexible international non-governmental organization, which is one of the largest in Central and Eastern Europe.
• Working in a dynamic and motivated team.
• Opportunity to contribute to the development of PGA programs.
• Competitive salary.
• Health insurance for employees PGA
• Free group English language courses
• Individual sessions with a psychologist to support mental health
• Annual vacation 24 calendar days + additional days off during Public Holidays

How to respond to vacancy:

If you are interested in applying for this position, please send us the following documents, prepared in Ukrainian or Russian:

• A short resume (maximum 2 pages), which will include relevant information about your education and experience jobs.
• Desired salary level.
• Specification of the date from which you can start working with PGA.

Please note that due to the urgency of this vacancy, the selection will be carried out on an ongoing basis, so we ask that qualified candidates send their resumes as soon as possible. PGA reserves the right to hire an employee before the vacancy closing date.

Please fill out the application form and follow the link https://system.erecruiter.pl/FormTemplates/RecruitmentForm.aspx?WebID=04895e2f0f5f423899898dad8a324755
which emphasizes the suitability and experience of the position.