Care service operator (RIEL Development Company) in talentC

RIEL is a system developer that has been working on the Ukrainian market for more than 22 years.

Today the company is one of the three largest developers of Ukraine according to the analytical team LUN and Forbes Ukraine.

Despite the challenges of the war, we have successfully completed all the projects started in Kyiv until 2022, and have maintained a leading position in the Lviv market. In total, we implemented more than 100 projects in Kyiv and Lviv.

We actively support the Armed Forces of Ukraine and important charitable initiatives: we donated apartments for charity meetings, purchased FPV drones, helped local initiatives.

At RIEL, we invest not only in construction, but also in the development of people. This year, the entire sales and service team was trained at the Kyiv-Mohyla Business School. We are sure that the growth of the company is possible only when its people grow.

About the position:

We are looking for a care service operator, who will help the service department process customer inquiries in all digital channels and instantly resolve simple issues.

Tasks and areas of influence:

1. Processing of incoming requests:

• Accept and process 100% of customer requests from chats, messengers, mail and other digital channels.

2. Initial consultation:

• Give quick and accurate answers to typical customer questions (for example: "When is the scheduled delivery?", "How to make an appointment for an examination?").

3. Routing and Escalation:

• Clearly define the essence of the request.
  Transfer complex and unusual appeals to specialized specialists (service managers, lawyers, etc.) with a full description of the situation.

4. Maintenance of the knowledge base:

• Fix new typical questions and answers for further replenishment of the knowledge base.

What for us important:

• Experience working with customers (preferably in the field of support or contact center).
• Excellent oral and written skills in Ukrainian.
• The ability to find information quickly.
• Structure and clarity in the execution of tasks.
• Empathy and patience.

manager > offer.

What we offer:

• Stable work in a company that maintains the pace of construction even in difficult times times.
• Involvement in large-scale projects and participation in professional industry events.
• Learning and development in a team that values initiative and supports growth.
• Schedule work:
  Working days (Mon - Fri) from 9:00 to 17:00.
  1 hour lunch break.
  Day off (Sat - Sun).
• 24 calendar days of paid vacation and paid sick leave.
• Modern office in Kyiv.
• Competitive salary.

Do you want to work in a company with leading positions in the real estate market? Submit your resume!

talentC is a full-cycle Ukrainian recruiting agency from the Genesis ecosystem.

Our team has been helping to scale leading businesses in Ukraine and the world for more than 11 years, finding and hiring specialists from Trainee to C-level.