Automotive brand customer telephone survey specialist (Romanian) in lifecell

We are a telecommunications group led by lifecell. We provide mobile and fixed communication, Internet, television and digital services for millions of users throughout Ukraine. In times of war, we take special care of communications within the country. We invest in the energy independence of the network so that base stations work for a long time even without electricity.

And lifecell is people. More than 4,000 specialists throughout Ukraine develop telecom every day. We also have the all-Ukrainian communication operator for business and home Datagroup and the company Global Bilgi, which provides outsourcing call center services and digital solutions. We have the stability of a large group of companies, the flexibility of modern business and the support of the international holding NJJ Capital, which helps each of us grow.

We at lifecell and Datagroup are building a team where everyone has equal opportunities for development and success. We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, origin or other characteristics.

We are especially happy to see veterans among our candidates - your experience will be an added advantage.

We invite you to our team Specialist in telephone surveys of customers of an automotive brand (Romanian)

If you like to communicate, quickly find a common language with people and want to develop in the field of customer service - then this job is for you!

The following interesting tasks await you:

• Conducting surveys of customers who came to the service center for the purpose of buying a car or repairing it.
• Fixing information in the database.

We would like to see the following experience and qualities in you:

• Proficiency in Romanian at the Upper-Intermediate level.
• Availability of a PC or laptop, a headset and a stable Internet.
• Logical and mathematical thinking skills.

Key competences:

• Resistance to stress: we value the ability to keep calm, balanced and professional tone in any situation.
• Customer orientation: for us, the main thing is to put the customer in the center of attention, be polite and offer simple solutions.
• Empathy: it is important for us to understand the condition and needs of the customer, creating a trusting atmosphereera.
• Communication skills: we value clarity in expressions, the ability to listen and maintain a meaningful dialogue.
• Attention and work with information: we note the ability to quickly find data, correctly record appeals and not lose details.
• Digital literacy: confident work with a PC and the ability to quickly learn new programs are important to us.

We can offer:

• Graphic 5/2, 10:00-19:00;
• Mentoring, support from the first days of work;
• Before starting work, you undergo training, it is 5 working days;
• Hourly pay and bonuses for achieving high results;
• Stable paid salarytwice a month without delays;
• Opportunity for career growth - 95% of management positions are filled by internal employees.

We value our employees and create all conditions for comfortable and productive work. By joining our team, you will receive:

• Employment according to the legislation of Ukraine in the company "Global Bilgi" from the first working day.
• Stability and professional opportunities: Opportunity for professional development and career growth in a large and reliable telecom group. Guaranteed and timely salary. Remote work format: you independently choose a comfortable place to work of employees: Corporate rates to always stay in touch.
• Constant development: Opportunity to participate in large-scale infrastructure and digital projects. We are open to new ideas and initiatives.
• An inspiring team: Cooperation with talented and motivated colleagues who support each other.
• Social responsibility: Participation in volunteer initiatives, support of charity projects, youth and environmental programs initiatives.

We are at the stage of transformation processes, so your expertise is very important to us. Your ideas and fresh perspectives will directly impact the company. By working with us, you become part of a strong, modern and dynamic company that is already building the telecom of the future today.