Call Center Supervisor (Europe) in Cashfactories

CashFactories is an international CPA network with a powerful media buying team. From 2021, we are scaling COD nutra-offers in Europe and other markets, helping partners earn more.

We are looking for a Call Center Supervisor for European countries (Call Center Supervisor) who will lead a team of operators. If you love sales, analytics and want to influence the result, we are for you.

What is important to us:

• Experience as a supervisor or team member in a call center / sales department from 1 year.

• Experience in finding and attracting call center operators in European countries.

• Knowledge of the COD model and the entire funnel: lead > call > approval > purchase.

• Practical experience in managing a team of operators and staging tasks.

• Experience in working with CRM, telephone and analytics.

• Leadership qualities, systematicity, result orientation.

• Knowledge of English (B1-B2) and one of the European languages.

Responsibilities:

• Managing a team of operators in the call center in the selected country (Italy, Germany, Spain and others).

• Controlling the discipline, work schedules, loading and efficiency of operators.

• Implementing and monitoring compliance with work standards: scripts, regulations, KPI.

• Analysis of approvals and redemption, finding growth points and improving indicators.

• Participation in testing new offers and scaling successful connections.

• Preparation of reports for the Head of Call Center and proposals for process improvement initiatives.

We offer:

• Completely remote work format.

• Competitive income system: salary + % + bonuses.

• Stable payments twice on month.

• Minimum bureaucracy - maximum trust, freedom and support.

• Opportunity for professional growth and participation in business scaling.

Do you want to influence the result and develop the team together with us? Join CashFactories!