Business System Analyst in Fin.do

Our mission:To unite people on a single, real-time payment platform and enable instant global money transfers in any currency. Fin.do is an innovative fintech start-up, making money transfers faster than ever before. Launched in 2018, Fin.do has become the most convenient way to transfer money from anywhere to anywhere. Fin.do is available in over 200 countries, supporting all major currencies, and expanding rapidly to new regions. Who you are: We aim to provide our customers with a seamless experience on our network while maintaining high-level security and fraud prevention measures. Therefore we’re looking for a top-notch specialist with the following experience: - 1+ risk management experience in the payments industry, and multidisciplinary experience in risk/fraud department- Upper-Intermediate level of spoken and written English- Experience in successfully establishing fraud prevention, risk mitigation procedures, and Know Your Customer (KYC) processes- Strong analytical skills, data analysis, and data visualization (Google Spreadsheets, Excel, Data Studio (Looker), Tableau or any other tool)- Experience working with back-office systems, payment provider admin panels, anti-fraud systems, and ID verification systems Would be a plus: - Previous experience in a help desk, service desk, technical support- Knowledge of SQL- Experience in dealing with money transfer regulations- Diploma, certificates, or other IT designations What you’ll be doing: - Develop, implement, and continuously enhance risk management strategies to identify, assess, and mitigate potential threats to the product- Responding to customer chats related to fraud investigations or suspicious behavior (Tier 2, Tier 3 fraud requests)- Enhance and manage the Know Your Customer (KYC) process to improve customer verification- Perform data analysis, prepare reports, and provide recommendations to prevent fraud- Use fraud detection tools and technologies to monitor and identify suspicious activities in real-time- Investigate and analyze patterns, trends, and anomalies related to fraudulent behavior- Manage payment fraud, including monitoring chargeback levels, approval rates, and fraud rates- Optimizing the back-office to enhance team performance- Collaborate closely with Support, Marketing, Product, Security, and other departments to share insights, address fraud-related issues, and implement effective cross-functional solutions- Prepare evidence for disputes and implement procedures to lower dispute rates- Assist banks, financial institutions, or other authorities with fraud investigation details What you can expect working with us: We created a work environment that brings up the best in everyone, we are agile with no bureaucracy, and we enable every team member to achieve meaningful, fulfilling results. Working with us, you’ll find: - Unique professional, friendly, and supportive environment;- Variety of knowledge-sharing, training, and self-development opportunities;- 21 working days paid vacation, 5 days paid sick leave;- Flexible schedule with unlimited possibility to work from home;- Taxes compensations and accountant assistance;- Exceptional opportunities for professionalgrowth and interesting challenges when working closely with well-established payment providers across the globe;- To impact the lives of millions of people by creating a unique Web3 platform to disrupt the financial world by making it more accessible for everyone. We are looking forward to setting up a call to discuss your experience and potential collaboration. Show more Show less Position level Basic level Type of employment Full-time Job responsibilities Information Technology Industries financial services